We just published a Knowledge Base (KB) article on Microsoft Help and Support: “Editing files using certain applications may cause file corruption on a system running Windows Home Server (946676)”. A few people in the Community Forums have reported data corruption when saving files from applications including Windows Vista Photo Gallery, Windows Live Photo Gallery, Microsoft Office OneNote 2007, Microsoft Office OneNote 2003 and SyncToy 2.0 Beta. Additionally some applications, like Microsoft Money and Microsoft Outlook, do not support storing files on shared folders. As always, we’re using this blog to openly communicate important issues that may have an impact on the home server community.
The Windows Home Server team closely follows the threads on the Community Forums to get real-time feedback. Data integrity is of the utmost importance; the Windows Home Server team tackles issues around file or data corruption with extreme seriousness and urgency. When we see issues that we cannot reproduce (“repro”), we contact specific forum participants and initiate an e-mail conversation to understand the issues, environment and exact steps a user is taking. We are releasing this KB because we have been able to successfully “repro” this issue. For more information about our product support process, please see this post.
So, what’s next?
First, please read the Knowledge Base article #946676, and follow the recommendations.
Second, our development team is working full time through the holidays to diagnose and address this issue. We will keep you posted on our progress on this issue as soon as we have more to share.
Thanks again for all of your support,
The Windows Home Server Team