Microsoft Product Support and Customer Services


Personal Support


http://support.microsoft.com/select/?target=assistance


Select a product to see support options that may include no-charge and paid phone- and Web-based support options.


 


Small Business Support Center


http://www.microsoft.com/smallbusiness/support/technical.mspx


 


Small Business E-mail, Individual Chat and Phone Support by Product


http://support.microsoft.com/select/default.aspx?target=assistance&ln=en-us


 


IT Pro, Developers and Partner Support


 


Microsoft Services Partner Advantage
A comprehensive, flexible, and cost effective program to help partners of all sizes effectively develop, deploy, and support Microsoft solutions.


 


Microsoft Support for Partners
Get help for you and your customers.


 


Professional Support
Take advantage of phone- and Web-based options for developers, IT professionals, and partners.


 


Professional Support Problem Resolution Requests:






















































Professional Support


Business-hours Support-Call Now for $245 U.S.


Business-critical After-hours Support** for $490 U.S.


OR Submit an Online Request for $99 U.S.


OR Call to Order a 5-Pack Phone Support Contract for $1,225 U.S.



Developers


(800) 936-5800


(800) 936-5800



(800) 936-3500



IT Professionals


(800) 936-4900


(800) 936-4900



(800) 936-3500



Partners (resellers/consultants)


(888) 456-5570


(888) 456-5570



(800) 936-3500



Microsoft Certified Partners


(888) 677-9444


(888) 677-9444



(800) 936-3500



Original Equipment Manufacturers


(800) 936-2197


 



(800) 936-3500



System Builders


(888) 456-5570


 



(800) 936-3500


 


Professional Support Advisory Services

Microsoft Advisory Services is a remotely-delivered, consultative support option that adds the element of proactive support, providing a comprehensive result beyond your break-fix product maintenance needs.


 


Microsoft Advisory Services provides short-term advice and guidance for problems not covered by Problem Resolution Service as well as requests for consultative assistance for design, development and deployment issues. For specific information about the types of Advisory Services available, visit the Advisory Services Web page.


 













Professional Support


Call Now for $210/hr.



Advisory Services


(800) 936-5200


 


Enterprise Support


 


Microsoft Businesses Premier Support
Provides premium-level support and a designated Technical Account Manager to help define custom support options that align strategically with your IT landscape.


 


Software Assurance
Use problem resolution support and self-help resources for your qualifying Microsoft server products.


 


Mid-Size Business Support


 


Microsoft Services Essential Support
Prepackaged support options including phone and online access to a pool of skilled Technical Account Specialists and 24×7 Problem Resolution Support.


 


Microsoft Dynamics Support
Get the most from your specific Microsoft Business Solutions with multi-tiered support for MBS customers.


 


Software Assurance
Use problem resolution support and self-help resources for your qualifying Microsoft server products.




 


Comparison of Premier and Essentials Support


 


Premier Support is designed to provide customizable, personalized support services for your organization. This is a typical choice for large businesses.


 


Essential Support helps cover your foundational support requirements with a prepackaged offering. This is a typical choice for midsize businesses.


 


Key Benefits


·         Proactive Services


·         Support and workshops


·         Problem Resolution Support


·         24×7 coverage


·         Critical situation escalation


·         Rapid onsite support


·         Knowledge Transfer


·         Proactive information distribution


·         Microsoft Premier Online


·         TechNet with Online Concierge


·         Direct Relationship


·         Designated account representative


·         Remote or onsite


Which support option is right for you?  See a comparison chart of options.


 


Self Help Support


 


TechNet Support
Tap into online support geared to the needs of IT pros.


 


MSDN Support
Get online support designed specifically for developers using Microsoft technology.


 


Technical Communities


May provide blogs, technical chats, webcasts, user groups, forums, and newsgroups to help you solve your problem.


 


Product Lifecycle Support


 


Microsoft’s Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release.


 


Product Activation Support


Support is available through the Worldwide Activation Call Centers


 


Microsoft Customer Services


http://support.microsoft.com/default.aspx?pr=csshome


 


Online Services and Programs


















MSN Internet Access








Subscribe to Hotmail








Subscribe to Microsoft Newsletters








More…


 


Product Information and Purchasing






















Purchase Products Online








Contact the Microsoft Rebate Center








Description of Product Activation








Frequently Asked Questions about Product Activation








Software or Hardware Replacements








More…


 


Education and Certification






















Become a Microsoft Certified Professional (MCP)








Online Training (Support WebCasts)








Find a Course








Training and Certification








Register for an Event in the U.S.








More…


 

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