So where are the Service Request reports???? If you use Service Manager for Service Requests, you are scratching your head why you can’t see any reports for Service Requests in the Console. I am a huge fan of leveraging BI and the Service Manager Cubes for my reporting but many people still want out of the box reports, in the console for Service Requests. Leveraging SSRS reporting, I built common requested reports from my Customers and leveraged the Incident reports to do it.
I ported over the Incident Reports to the Service Request reports and loaded it up into a Management Pack bundle so you can import them into your environment and get some Service Request Reports showing up quickly. These will make sure that you close the gap for console reports for Service Requests and give you a little more time to develop deeper OLAP cube reports for Service Requests.
There are 3 reports
List of Service Requests – Lists all the Service Requests for the Report Criteria
Service Request Details – Details on a Specific Service Request
Service Request KPI Trend – Provides trending data to backlogged Service Requests
These 3 reports, match up to 3 of the 5 Incident reports that currently exist. There was no reason to port over the Analyst Report as Service Requests are meant to have activities and they close out the Service Request once complete, therefore the Activity Management reports that are OOB can provide the Analyst tracking. The Incident Resolution Report was not ported over as well for the same reason, but if you need it, this is an easy fix and leave a comment below and I will add it in a future release.
The Management Pack is completely localized so would be easy to implement other languages, if you feel like you can assist in translating the info to another language and want to help out with a language pack please reach out to me as well.
List of Service Requests Report
Service Request Details
Service Request KPI
The reports can be found on the TechNet gallery at https://gallery.technet.microsoft.com/System-Center-Service-8aa67c49