Response Group Services Fail to start

You will receive the following error if .NET 3.0 is not installed on the Office Communications Server when trying to start RGS. Log Name:      Office Communications Server Source:        OCS Application Server Date:          12/16/2009 2:01:17 PM Event ID:      32003 Task Category: (1055) Level:         Error Keywords:      Classic User:          N/A Computer:      demo-pool.us.corp.lab.com Description: The Application Host failed to…


Disable Inbound Ring on Communicator 2007 R2

This question has come up a couple times.  How can I disable Inbound Ring on MOC but still keep all of my other windows sounds.  The sound options for communicator are hidden, but there are a lot of options once you find them. Open Communicator 2007 R2 Options and go to the Alerts Section.  From…


OCS DNS Automatic Configuration when Split DNS is not an Option

I have run into a couple issues with customers that are unable to or unwilling to create DNS Zone of Public namespace internally into their AD environment. In order to get Automatic configuration to work we need to create a SRV Records or a fall back A Record.  DNS Records that Office Communicator look at…

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CWA R2 / Error: 0-1-492 / Windows 2008 Server

Symptoms When you sign in to Office Communicator Web Access R2 Web Site you receive the following error. Cannot sign in because your computer clock is not set correctly or your account is invalid.  (Error Code: 0-1-492) Cause This issue occurs because the Service Principal Name (SPN) of the CWA site is missing. Resolution In…

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Exchange 2007 UM – Transfer to Voicemail

I was recently working with a Customer who wanted to transfer calls to voicemail directly without ringing the phone first.  We discussed a couple different options. 1.  Adding additional EUM Proxy Address to each users mailbox.  This would give the flexibility of routing a call directly to Voicemail for any user without ringing the phone…

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