Getting the Most Out of Your Support Call

Hello. My name is Joe Anderson, and I work with the CSS Security Support Team.   Having firsthand experience with customers, I wanted to give some insight into things that we request when troubleshooting a particular issue. Below, I describe several of the common support scenarios and provide information about the type of diagnostics you…


The End of Life for the CA InoculateIT AV Engine

Hello everyone.  I wanted to remind Antigen and FSE/FSSP users that the engine and definition updates for the Computer Associates (CA) InoculateIT engine will end on September 29th, 2008.   On January 16th, 2007, the Computer Associates (CA) InoculateIT engine was combined with the Computer Associates VET engine.  Since the engines were merged, Microsoft has…


Microsoft support policies and recommendations for Forefront Security products in a Hyper-V virtual environment

Today we are excited to announce formal support for Forefront Server Security for Exchange SP1 and Forefront Server Security for SharePoint SP1 running on the Hyper-V platform. This is part of a larger announcement that affects multiple Microsoft products, including Microsoft Exchange Server and Microsoft SharePoint Server.   Both products have been tested to confirm…


Microsoft AV Scan Engine Updating Issue

Microsoft is aware of an issue with the Microsoft AV engine not updating on some installations of Antigen and Forefront Server Security products. Not all installations of the products are experiencing this issue, however all products may be affected.   The issue arose because the aveMicrosoft.dll in one of the Microsoft AV engine updates was…


Forefront for Exchange SP1 Rollup 3 has been released

Forefront for Exchange SP1 Rollup3 has been released.  The fixes that are included with in Forefront for Exchange SP1 Rollup3 are as follows.   Prior to full publication of Forefront for Exchange SP1 Rollup3 we are making our customers aware that this release of Forefront for Exchange is now available.  Please Contact Microsoft support if…


Spam Detection Issue – 2nd Update

Our anti-spam partner Mail-Filters changed the hosting location from which we retrieve anti-spam updates.  Although Microsoft was notified that this change would take place at a future date, our partner was not properly informed that security restrictions within Microsoft operations would prevent this change from being transparent.  As a result, attempts to work around the…


Spam Detection Issue – Update

Microsoft has resolved the recent SpamCure engine updating and detection issue that was seen in Antigen 8.0 and 9.x products since  August 1, 2008. Please update the SpamCure engine. After the engine is successfully updated, detection rates should improve.   If, however, you are seeing a zero detection rate, you may be experiencing a separate…


Spam Detection Issue

Microsoft is aware of an issue with the SpamCure engine not updating and detecting spam in Antigen 8.0 and 9.x products since  August 1, 2008. We are working with the engine vendor to resolve this issue and will continue to update this blog as more information becomes available.   Customers running the Antigen 8.0 and…


Antigen 9.1 Hotfix Rollup 3 and Performance Monitor

Hello, this is Neil Carpenter.  I’m an Escalation Engineer on the support side of our business and I work with Antigen and Forefront Security for Exchange Server and SharePoint.   We have been working on a hotfix rollup for Antigen 9.1 that will include a fix to help alleviate issues some of our customers have…


Meet the Forefront Team – Introducing Dave Friedman – Release Manager

Hi Everyone, Steve Lindsay here again from the Tools and Infrastructure team. Today I’m introducing a new series called ‘Meet the Forefront Team’. This series will be a video pod-cast series of interviews with members of the Forefront Team. Our first interview is with Dave Friedman who is the Release Manager for the Forefront Server…