Spam Detection Issue - Update

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Microsoft has resolved the recent SpamCure engine updating and detection issue that was seen in Antigen 8.0 and 9.x products since August 1, 2008. Please update the SpamCure engine. After the engine is successfully updated, detection rates should improve.

If, however, you are seeing a zero detection rate, you may be experiencing a separate issue. The SpamCure update from August 5, 2008 (14:42 US Eastern time) had a problem which prevents SpamCure from detecting any spam at all – even after updating SpamCure with newer updates. To resolve this:

1. Obtain an update dated after August 5, 2008 (14:42 US Eastern time) AND

2. Manually restart the StarEngine service after confirming Spam Cure signature updates are successful.

At this point, SpamCure starts catching spam as expected. This is a transient issue and is resolved after the service is restarted. Again we apologize for the inconvenience.

 

Holly Kipp

CSS Security Support Engineer (Antigen/Forefront Server Security)

Microsoft Corporation