SharePoint Online - Identifying the Correlation ID for a Request

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If you ever need to raise a support case with Microsoft relating to an issue that you are experiencing with SharPoint Online, the support engineer may ask you for the Correlation ID for a request that exhibits the issue - for example something isn't displaying correctly on a page, Search query returning unexpected results etc. The engineer will use the Correlation ID to query the ULS logs to investigate the issue - but how do you obtain the Correlation ID for a request? It's actually quite simple and here is how to do it in IE and Chrome, you can also do this using Fiddler if required.

Internet Explorer

  • Hit F12
  • Select Network
  • Browse to the page in question
  • Select the initial request to the page (Start.aspx in this case)
  • Select Headers
  • Browse to the Response Headers section and look for SPRequestGUID

Chrome

  • Hit CTRL + Shift + I
  • Select Network
  • Browse to the page in question
  • Select the initial request to the page (Start.aspx in this case)
  • Select Headers
  • Browse to the Response Headers section and look for SPRequestGUID

Brendan Griffin - @brendankarl