We’re listening: Sending support requests from FOPE

With the new 10.1 version of Forefront Online Protection for Exchange (FOPE) customers can submit technical support requests directly from the FOPE Admin Center site.

Support requests are typically responded to in less than 24 hours, depending on severity level.  For details, see the New Features Guide and the 10.1 Admin Center Guide.

Customers have three ways of contacting support:


1.      A “Get Help Now” link to the Microsoft Support request site now appears in the Administration Center on both the “Resources” page and the shortcut menu underneath authorized users’ logon names.


·        This link will lead to the Microsoft Support home page. Here, authorized users can complete and submit support requests.


·        Customers can also track the progress of all submitted support requests through “View Incidents” Link.


2.      Telephone: For emergency or urgent support requests requiring faster turnaround. In the United States and Canada, call toll-free (866) 291-7726 or dial direct (204) 927-2299. Outside the United States, call the Universal International Free phone Number 800-0000-0060. Additional international support phone numbers are listed in the Resources tab of the administrative console.


3.      Microsoft Premier Support:  This service is for Microsoft Premier Support subscribers only and the process remains unchanged for premier customers. For more information about accessing Premier Support, go to the Microsoft https://premier.microsoft.com .”


Comments (5)

  1. Anonymous says:

    importance of customer satisfaction is important that you give in you some.

  2. Anonymous says:

    Thanks to the optimized new was needed

  3. Anonymous says:

    Thank you for useful information about customer support

  4. nice blog says:

    Showbox apk download strategy is suitable for all Smartphone brands like Sony, HTC, Samsung, Lenovo and Asus and so on. Showbox App is for these mobiles, as well as works for all Android based telephones. This instructional exercise is about, how to download
    Showbox apk record for your Android.


    Showbox App takes a shot at Laptop too. Yes, this (Showbox.apk) document additionally underpins your PC by the utilization of an emulator. I’ll post an alternate instructional exercise for that also, yet for the time being this is for the people who are having
    Smartphones. Here is a brief introduction with respect to Showbox application.


    Showbox is not a standard Android application, it’s a stunning wellspring of stimulation. This announcement is given by me, as well as the general population who are utilizing it. It gives heaps of TV appears and motion pictures to watch at no expense.


    Such a variety of variants were discharged in 2015 and first and foremost of 2016, a large portion of them are working great. Showbox 4.27 apk is one among them and the most recent variant is likewise profit here. Be that as it may, you can watch them in three
    distinct routes as indicated by clarity. They are Low, Medium and High qualities. Take after the strides orchestrated underneath to introduce the application.