An error occurs when configuring the Microsoft Dynamics CRM 2011 client for Outlook, during the "Loading Outlook Profile" portion of the Configuration Wizard

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KB Article: https://support.microsoft.com/kb/2538692

INTRODUCTION

When configuring the Microsoft Dynamics CRM 2011 Outlook client, an error occurs after entering the user's Windows Live Id and during the "Loading Outlook Profile" portion of the Configuration Wizard.

In the Crm50ClientConfig.log, the following error occurs:

Error| Exception : at Microsoft.Interop.Mapi.CRcwMsgServiceAdmin.CreateMsgServiceEx(String ServiceName, String DisplayName, IntPtr UIParam, IMsgServiceAdmin_CreateMsgService_Flags Flags)

at
Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.InstallCrmDatastore(Guid organizationId, Guid userId, String serverUrl, String organizationName, String displayName)

at

Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)

at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)

The Crm50ClientConfig.log is located in the following directories:

Windows7/2008

%userprofile%AppDataLocalMicrosoftMSCRMLogs

WindowsXP/2003

%userprofile%Local SettingsApplication DataMSCRMLogs