You cannot open Word, Excel, or PowerPoint 2010 files or email attachments

KB Article:


When you try to open an Excel, Word, or PowerPoint 2010 file from Outlook or from the Internet, Office reports the file as being corrupted and cannot be opened. Although the error message is different for each application, the result is the same. Errors may include the following:


"The file is corrupted and cannot be opened."


"Word Experienced an error trying to open the file."


"PowerPoint found a problem with content in <filename>. PowerPoint can attempt to repair the presentation."

Comments (29)

  1. StewMacdonald says:

    If your file is truly corrupt, there are a number of things you can try to recover it. Firstly try a third-party recovery tool PowerPoint Repair Toolbox. You may download it on

  2. Anonymous says:

    Well, what happened for me is that any word or ppt or pptx file that got emailed to me would be corrupted. This would include files I knew were fine, then emailed to myself, then the downloaded version was corrupt. The solution for me: In each of Word, Powerpoint, and Excel . . . go to File-Options-Trust Center-Trust Center Settings-Protected View and uncheck all the boxes. Fixed it for me. And makes me wonder if OpenOffice would now be a better choice.

  3. Anonymous says:

    Whatever The Cause of Corruption – You Will Surely Get The Solution

    You can get many solution online to cut down all the problems into Docx files. Here listed some issues due to which you can come up to the need to repair damaged Docx files on Win XP, Win 7 etc:

    • While embedding any short program into Word Docx files, Macro viruses enter to the program and Word file becomes inaccessible

    • If you are using Word Docx file and your system shuts down improperly then, you may face data inaccessibility issue.

    • Round tripping means conversion of Word to other file format and vice versa may also lead to corruption into Word Docx file

    • If MS Office suite is packed with any malware then, it will surely show you Docx corruption

    You can easily fix all the issues by getting quality tool available in online market. Visit: to get more information about Docx solution.

  4. CharlieDoerr says:

    PPT file repair tools is exactly what you are looking for to resolve the corruption of PPT files without any risk because all file restoration activities are performed on your own computer without modifying the structure of input documents. get more usefull
    information about this tool from visit here :
    use free demo version.

  5. maa says:

    i cannot open what is the way to open

    aa!! ?

  6. Teresa Gentry says:

    I cannot open a file with "Fix It For Me" from my school. I am needing to open the file as soon as possible.  I would really appreciate your help with this.

  7. JOEL9001 says:

    When I try to open either Excel or Word on my windows Vista laptop I get an indication that the file is not responding. Very

    frustrating since I had no trouble after three years but it is giving me trouble for the past month.Sometimes it works but most of the time it does not

  8. wab2120 says:

    I'm getting the message "Microsoft Word 2010 cannot be opened. Try again or repair the program in Control Panel.  I don't see a place in CP where this could happen, and "Fix it" will not work on my OS (Windows 7 64-bit).

  9. Eva says:

    fixit doesn't seem to be able to fix my script running error.I still keep on getting the message and the computer becomes unresponsive. Even when I do it manually the problem is still there

  10. rics says:

    my mouse and keyboard are sometimes not working.

  11. says:

    sir, ihave installed windows xp- home edition version 2002 but i could instal excel,powerpoin programme to my computer solve this prodlem through docter fix it

  12. linda brilance says:

    Hi There,

            If you are finding problem in opening the PPT, then you need a power point repair.

    You need some software for repairing your PPT. These software are very easy to use and they do come with the snaps shots to assist you. I too had faced a same problem but it was resolved with software.

    You can go through the links:



  13. woody993 says:

    Previously I was able to recover lost data from corrupted PPT file by repairing it with the help of Repair Corrupt PowerPoint tool. It is an efficient <a href="">PowerPoint
    repair tool for 2010</a> Microsoft Office, which I had used. Demo version of this tool is available for <a href=" on internet,
    which helps you to get fair idea about the full version software.

  14. ginger45 says:

    You may use utility open/read/scan/export/convert/repair .ppt and .pptx files.

  15. kharlm16 says:

    SOLVED! It's because you uninstalled Windows Search!…

    Repair your MS Office 2010 after uninstalling Windows Search

    => Go to Control Panel

    => Add or Remove Programs

    => Find MS Office 2010

    => Click it, click CHANGE

    => Choose Repair

  16. Dave says:

    When I try to open an Excel, Word, or PowerPoint 2010 file from Outlook or from the Internet, Office reports the file as being corrupted and cannot be opened.

  17. Dave says:

    If I open the same excel or word file in gmail instead of outlook mail, the files open normally.  How can I fix this?

  18. Cherylle Morrow says:

    For several weeks I have had this problem with excel file attachment to my email. My email is gmail. Does not make a difference if I download it directly from gmail account or if I download it using Outlook… same result. Damaging my business correspondence with clients.

  19. Cherylle Morrow says:

    I tried the suggestion from kharlm16 . It did not resolve the problem with opening Excel file attachment to gmail. Still receive error message that file is corrupted.

  20. rony009 says:

    Hey I had the same issue with my computer. I wasted my time on it for
    many days but finally I got a solution from this link

  21. rony009 says:

    Hey I had the same issue with my computer. I wasted my time on it for
    many days but finally I got a solution from this link

  22. bensonclark says:

    I refer more informative software, you can visit this post, It can easily shout out your issue, Visit here :

  23. justinlaplante says:

    PowerPoint recovery tool fixes damaged PPT presentations. This software supports all modern PowerPoint version like 97, 2000, 2003, 2007, 2010 and 2013.


  24. Mark says:

    Perform these simple steps and open your presentations without any problem.
    1) Save the PowerPoint file on your machine.
    2) Right click on it
    3) Select ‘General’ tab and click Unblock
    5) Now click on the ‘OK’ button
    4) Open your file and view the contents in it.

    If still facing problem, try to open the file using presentation repair tool –

  25. bill says:

    Mark you nailed it except first you click "Properties" and then the "General" tab

  26. alexsbutler says:

    You can also use Kernel for Word repair tool to repair your corrupted or damaged Word file easily. For more information visit here :

  27. tony says:

    Since I downloaded windows 10 to my pc I cant open word attachments.

  28. Since I downloaded windows 10 I can’t open power point files…any suggestions?

  29. David says:

    Followed the steps in Mark’s post and it worked

    Right Click, Properties, General Tab, Unblock, Thank You

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