When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox

  • Article

KB Article: https://support.microsoft.com/kb/972148

INTRODUCTION

Consider the following scenario:

  • You configure the DelegateSentItemsStyle registry entry for
    Microsoft Office Outlook 2007.

    To do this, you set the DWORD value of the following registry key to 1:

HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0OutlookPreferencesDelegateSentItemsStyle

  • You open a shared mailbox as an additional mailbox in Outlook
    2007.

In this scenario, when you send an e-mail message from the shared mailbox, the message is sent successfully. However, the sent message is not saved in the Sent Items folder of the shared mailbox.