Office Live Add-in errors occur in Microsoft Office 2003 and 2007

KB Article: https://support.microsoft.com/kb/2572738

INTRODUCTON

You may see an error message when you try to use the Microsoft Office Live Add-in with one of these Microsoft Office applications:

  • Excel 2003
  • Excel 2007
  • PowerPoint 2003
  • PowerPoint 2007
  • Word 2003
  • Word 2007

If you are running version 1.3 of the Microsoft Office Live Add-in, you see this error message:

Connecting to the network failed. Try again later.

If you are running version 1.4 or 1.5 of the Microsoft Office Live Add-in, you see this error message:

Connecting to the Microsoft Office Live Workspace beta failed due to an unexpected error. Try again later.

You may also receive this error message when you close the Microsoft Office applications that are listed in this article:

Microsoft Office Live Add-in Sign-in has encountered a problem and needs to close.