Error message when you try to install updates by using the Windows Update or Microsoft Update Web site: "0x80004002"

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KB Article: https://support.microsoft.com/kb/956708

INTRODUCTION

When you try to install updates by using the Windows Update or Microsoft Update Web site, you may receive the following error message:

0x80004002

 

You may experience this problem if one or more of the following conditions are true:

  • You repair your Windows XP Service Pack 2 (SP2) installation by using the Windows XP SP2 CD. Then, you install Windows XP Service Pack 3 (SP3) before you update the Windows Update software to the current version.
  • You perform a clean install of Windows XP SP2. Then, you install Windows XP SP3 before you update the Windows Update software to the current version.
  • The current version of Windows Update is not installed and registered correctly.