Error messages when you try to connect Outlook 2007 to Exchange Server: "The action cannot be completed" or "Your Microsoft Exchange Server is unavailable" or "Cannot start Microsoft Office Outlook"
When you try to connect Microsoft Office Outlook 2007 to Microsoft Exchange Server, you may experience any one of the following symptoms:
- If your Outlook profile has been automatically configured, you may receive the following error message:
The action cannot be completed. The connection to the Microsoft Exchange Server is unavailable. Your network adapter does not have a default gateway. - If your Outlook profile has been manually configured, you may receive the following error message:
Your Microsoft Exchange Server is unavailable
For example, this error may occur when you have an existing profile that was previously connected to the Exchange Server, and then you lose the setting for your default gateway. In this scenario, if you click Check Name to verify your settings in the E-mail Accounts dialog box, you may receive the following error message:
Outlook cannot log on. Verify that you are connected to the network and are using the proper server and mailbox name. The connection to the Microsoft Exchange Server is unavailable. Your network adapter does not have a default gateway.
When you try to connect Outlook 2007 to Microsoft Exchange Server 2003 by using RPC over HTTPS, you may receive the following error message:
Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed.
This problem may occur if the Outlook 2007 client computer does not have a default gateway configured.