Fix hyperlinks in Outlook Express and Word

clip_image002 Hyperlinks Do Not Work in Outlook Express or in Word

Problem description
In Microsoft Outlook Express and in Microsoft Word, hyperlinks appear in underlined blue text, but when you click a hyperlink, nothing may occur.

Comments (69)

  1. CharlieDoerr says:

    To restore outlook express email from corrupt outlook express use an advance Recovery for Outlook Express dbx recovery tool. I would like to recommend this repair software, By this tool quick resolve outlook corruption issue. Visit software detail :-

  2. Anonymous says:

    Fix hyperlinks by the use of fix corrupted outlook express files

  3. Anonymous says:

    i need to fix highper link MS outlook

  4. JohnNewton53 says:

    It may be possible to fix the problem using these steps :

    1. Open Outlook Express
    2. Click "Local Folders" in the left side navigation
    3. Select New Folder and name it TEMP
    4. If possible move all of the email from your Inbox to the TEMP folder
    5. Go to menu bar and select Tools -> Options -> Maintenance -> Store Folder and then write down the location of your inbox
    6. Close Outlook Express,
    7. Use My Computer to go to the location is step 5 and then delete the file inbox.dbx
    8. Open Outlook Express – The Inbox folder should be auto recreated.
    9. Move your email from the TEMP folder back to your Inbox

    I don’t know if anyone is still looking for help with this error. It basically means you have too much saved email in the version of Outlook Express your are using. You may want to try some of the methods listed in Outlook Express Fix Toolbox

    Link to free demo version:-

    Hope this helps for people who are still getting this error. If you are getting it, I am sure you are dreading the fact you may lose ‘A lot’ of your saved emails.

    Good luck,

  5. james kairns says:

    I trhink it is aabsolutely fantanstic that home PN operators have a Microsoft Mr, Fixit site that can solve problems for us geeks.

    thank you

    James Kairnss

  6. james kairns says:

    I trhink it is aabsolutely fantanstic that home PN operators have a Microsoft Mr, Fixit site that can solve problems for us geeks.

    thank you

    James Kairnss

  7. Boaz Ben-Zvi says:

    That Mr. Fixit did not help — still can not open links in (Office 2003) Word and outlook (not Express).

  8. Kurt Raymond says:

    This fix did not work for Outlook Express v6.

  9. m.saqlain says:

    my computer outlook and word are not runing

  10. Kara says:

    This fix it tool did not work.  I also tried this:

    1. Click Start, click Run, type the following command in the Run dialog box, and then click OK:

    regsvr32 urlmon.dll

    2. Repeat step 1 for each of the following commands:

    regsvr32 mshtml.dll

    regsvr32 shdocvw.dll

    regsvr32 browseui.dll

    regsvr32 msjava.dll

    When I type in “regsvr32 urlmon.dll” it get a successful notification.  When I type in the next “regsvr32 mshtml.dll”, I get a message that states, “The module “mshtml.dll” was loaded but the entry point DllServer was not found.  Make sure the “mshtml.dll” is a valid DLL or OCX file and then try again.”

    The same happens when I tried “shdocvw.dll” and “browseui.dll”.  When I typed in the “msjava.dll” it succeeded.

    I am running IE8, MSOutlook 2007 SP2

  11. Chris says:

    I get the same as Kara so any help very welcome.

  12. Paul Horvick says:

    FixIt did nothing….

  13. Sharon says:

    I have the same problem as Kara, June 9,2009, and the others.  Where is the answer to solve this problem?

  14. Ana María says:

    It didn’t work for me, either!

    Why bother to have the feature???

  15. Lynn says:

    The fix didn’t work for me either.  I tried it both ways with no luck.  I’m using Outlook Express 6.  Any suggestions?

  16. CorySeaman says:

    I get the same error msg for the same command as Kara: mshtml.  Hyperlink non-functioning began upon finally being able to successfully install ie8.  I was able to get Outlook links to function but not WORD.

  17. CorySeaman says: (Scroll to ‘Hyperlinks in messages stop working’. This repaired Outlook.)‘t%20Work,%20When%20Your.pdf (Scroll to bottom pg 2 of this pdf.  This repaired WORD/EXCEL.)  

    I don’t know if following directions of the pdf would have also repaired Outlook since I found & worked the first link before the pdf.  MTFBWY

  18. Lynn says:

    Cory – Many thanks!  Your fix worked for me.  For some reason the Application used to perform function on my machine read “C:Program FilesInternet ExplorerIEXPLORE.EXE” -nohome %1.  Changing it to “C:Program FilesInternet Exploreriexplore.exe” -nohome did the trick!

  19. Patty says:

    Will let you know if it works for me. Thanks.

  20. bradford miller says:

    Mr. Fixit was not successful.  I still cannot open hyperlinks in outlook express.

  21. Paul Horvick says:

    Cory…I tried your fix and I had everything exactly the same in the quotes already, except my "iexplore.exe" was in caps (IEXPLORE.EXE); then I changed to lower case and….voila…it worked!  Thanks!

  22. dinesh says:

    Try setting the IE as your default browser in "Internet Options" window and "Program Defaults" in Control Panel.

  23. moreen says:

    my computer keeps logging 5 minutes after I leave it.I have tried Powerpoint even the advanced and made all the changes but after an hour or so it starts doing it again please help

  24. Moreen says:

    When I said Powerpoint I meant Power Options sorry

  25. leadershiplady says:

    How do I fix my hyperlink displays. I have Office 2007 and everything worked fine. Now, instead of displaying hyperlinks in blue underlined, the hyperlinks display {HYPERLINK ""}. How can I fix this back to work properly. I am also having problems with page numbers displaying wierd as well. Thanks.

  26. Rosella Young says:

    I can't view an attachment sent on Outlook Express from Mike Mohr.

    Things I send to are trying to send to the wrong address.

    Can't read message from I can't see that anything is blocked.

  27. emhemed ali says:

    pls i ned solusion for winhilp32.exe

  28. emhemed ali says:

    pls i ned solusion for winhilp32.exe

  29. Tom L. says:

    There is an answer here that worked for me:

    I have XP.

    On this page,…/2811dc6b-ee41-4e57-a612-700c9e471cd3

    scroll down to where it says "For Windows XP:"

    I use Firefox, so I did not want to change the default browser, even temporarily.

    I started where it says "If hyperlinks are still not working".

    When I  got to step 6, I clicked on the "Browse" button, instead of following this instruction to the letter.

    I went to the program files, Mozilla folder, and clicked directly on the firefox.exe program name.  Use "OK" to back out of this and the next screens.

    I then performed step 7 in the same way.  I did a few other URL choices on the list, just to make sure.  Somehow, Google's Chrome browser had gotten inserted into this location, and messed things up.  It could have been when I updated my Sun Java, even though I had selected "NO" when presented with the choice of adding this browser.

    I want to thank Microsoft for their help, and the other folks who wrote in and provided information.

  30. H. Bright says:

    This attempt to fix the above problem was unsuccessful. Could it be that my e-mail is Outlet Express?  

  31. Sal LaDuca says:

    Recently when I click on the delete button to delete an e-mail nothing happens. How do I alternately delete unwanted e-mails?

  32. John M says:

    I am able to get email in with Outlook Express but unable to send, I get the message.Outlook could no be started because another instance of it is still running on your computer ?? then it tells me to log of windows and restart,then its a case of login off and restarts. Anyone got any ideas!

  33. I sure hope this works, I am anious to try it out. Bob Riggins

  34. leenie says:

    The links in all my emails do not work – I click but nothing happens.

  35. JANET ANDRE says:


  36. patricia says:

    Hyperlinks in Outlook Express don't work.  Now what do I need to do?

  37. Jasmin Summers says:

    I have the same problem, but Fixit did not correct issue

  38. roger greenwood says:

    Tried the MS fixit but still no joy. Had been working fine until two weeks ago. Also links to websites through express no longer work

  39. margaret coram says:

    the hyper links worked until several months ago

  40. Diane Gibbons says:

    My problem is perfectly stated on this page=Hyperlinks do nothing when I click on them in Microsoft Outlook Express.  It is a very recent problem occuring W/in the past few days.

    Are you able to help me?

  41. Linda K. Areno says:

    I am unable to access the website connected to and in my emails.

  42. glenda kee says:

    my outlook express,, will not send messages but can receive incomming mail seems the advanced setting is wrong it is set qat 465

  43. Bill Moran says:

    Looking for help with outlook express emails – I can not delete my emails – I can send/receive and connect to internet. It will not let me delete my unwanted emails and my other email accounts are fine no issues

  44. Arnie Palmer says:


  45. Al O'Connor says:

    Czn not receive vidios.  Help me out….Al

  46. Hank says:

    The problem description correctly describes the problem.  Links, hyperlinks, websites, or icons, etc. appear in an email, but nothing happens when I click on them.

    How can I fix this and not lose any emails, or my address book?

    Thank you

  47. Jack says:

    Links do not work on O.E.  Also, get repeated error messages when receiving emails before they finally download

  48. chery says:

    when i recieve an e-mail that refers to a link on the internet and I click on it nothing happens. How do I fix it???


  49. johnredd says:

    Recently when I open Outlook Express, it automatically opens AOL Instant Messenger.  How can this be stopped?

  50. Shawn Michaels says:

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  51. Donna Bratton says:

    I am unable 2 send an out e-mail when it has been typed and this has been going on for a long time. Since I don't know alot about fixing my computer I hope this is the right link. Again the problem is you are unable to send an e-mail out to anyone.

  52. says:

    je n'arrive pas a recevoir les messages sur Outlook Express

  53. says:

    par Outlook Expres, je peux envoyer des message mais je ne peux pas en recvoir.

  54. luigi vacchini says:

    very often Microsoft Outlook e-mail does't work or do not answer.

  55. Luigi Vacchini says:

    spesso nella compilazione di e-mail outlook si blocca e non risponde. Questo succede più volte al giorno con segnalazione errori ma non ho visto nessun miglioramento

  56. Roger Quinlan says:

    Hyperlinks do not work with outlook express. Emails send and receive but URL's can not be opened. If clicked on the computer freezes and must be restarted.

  57. Johanne says:

    Je ne peux ouvrir mes courriels, quand je clique sur un message, une ligne bleue apparaît et je ne peux ouvrir mon message.

  58. Lora says:

    Looking for help with links not working in emails. Have talked to the tech at my internet carrier and that was totally wasted time.  

    Can someone tell me how to handle this the simplest possible way?  I'm no techie.


  59. With regard to links not working in Outlook Express the fix given by Cory back in 2009 works – see…/bugs.htm.  BUT  after applying this fix, when you click on an email link you will get a pop up advising you that Internet Explorer is not your default browser and asking you if you want to make it the default.  Untick the check box and click NO.  If you don't do this then everything will revert back to the way it was before you fixed it and the problem will still be there.  Unticking the check box will stop you being asked this question again.

    Well, it worked for me.

  60. Don Braun says:

    The Fix got hung up trying to download it.

  61. mickalin says:

    think this is an out dated site since the last entry was back in 2009. my problem is i can only email from yahoo. Most companies and others use outlook of microsoft email for what ever reason i am unable to open account on either. Darn ill never find my was back to this site umless i put it in favs. to late i give up. good night to all

  62. Bob Dobos says:

    Cory's response from 4, July, 2009 is the winner.

  63. Gazaoui Samir says:

    bonjour, cher lecteur

    Suite de mon problème est lieu avec la barre de tache de l'icone et toujours active sens a voir vu la mise à jour me demande de redémarre de Windows xp impossible de s'active

  64. Outlook Expresse 6 says:

    Je un sous ci avec le lien dans Outlook

  65. Gazaoui says:

    Problème sur le lien sa va me coûte cher il vos acheté pour réglés avec logiciel Advanced System Optimizer 3 cette problème de erreur Outlook expresse 6

  66. DamianHiggins says:

    I would like to suggest, use an advance and effective email recovery software, Its name is Outlook Express dbx recovery software. Using this tool you can restore all deleted email and repair corrupt dbx files. Visit detail :-

  67. timothyjones says:

    By using this utility, you can repair and recover deleted emails or damaged DBX file without any difficulty.


  68. Denise says:

    I have a problem with opening hyperlinks in Microsoft Office 2007 Enterprise Blue Edition x64 documents. When I Ctrl+click on a hyperlink, I get a message that says An Unexpected Error Occurred." I used to be able to open links though. I don’t know what
    changed. Anybody have any ideas? I have Windows XP Pro X64.

  69. gosia says:

    Fix it worked for me!

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