Microsoft Product Support Reports

Introducing the newest member of the Microsoft Fix it family, Microsoft Product Support Reports (MPSReports) . MPSReports collects general system configuration information for IT and Support Professionals to use in troubleshooting support issues with Microsoft Windows, Exchange, and SQL Server.

How to download MPSReports

To use MPSReports, first verify your environment and determine whether you are logged on with an administrator account. Then download the correct package for your environment:

Download

Size

Environment

MPSReports_x86.exe

2.0 MB

32-bit (x86)

MPSReports_x64.exe

2.1 MB

64-bit (x64)

System Requirements

• Windows Vista, Windows XP, Windows Server 2003, or Windows Server 2008; when used with:

• Microsoft .NET Framework 2.0 - for Windows XP

• Windows Powershell 1.0 - for Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008

• Windows Installer 3.1 - for Windows XP

• Microsoft Core XML Services (MSXML) 6.0 - for Windows XP and Windows Server 2003

How to use MPSReports

After you download MPSReports, just run it and follow the steps in the wizard to collect diagnostic information.

Step 1. Select computer Select This Computer to collect diagnostic information. Note To download Microsoft .NET Framework or Powershell requirements to install on another computer, select Another Computer.

Step 2. Select diagnostics Select the diagnostics that you want to run.

Wait for diagnostic data to be collected The data collection may take some time, depending on your system configuration.

Step 3: View, save, or e-mail the results Select what you want to do with the results.