Microsoft Product Support Reports

Introducing the newest member of the Microsoft Fix it family, Microsoft Product Support Reports (MPSReports). MPSReports collects general system configuration information for IT and Support Professionals to use in troubleshooting support issues with Microsoft Windows, Exchange, and SQL Server.


How to download MPSReports

To use MPSReports, first verify your environment and determine whether you are logged on with an administrator account. Then download the correct package for your environment:

Download Size Environment


2.0 MB

32-bit (x86)


2.1 MB

64-bit (x64)
System Requirements

  • Windows Vista, Windows XP, Windows Server 2003, or Windows Server 2008; when used with:

How to use MPSReports

After you download MPSReports, just run it and follow the steps in the wizard to collect diagnostic information.

Step 1. Select computer

Select This Computer to collect diagnostic information.

Note To download Microsoft .NET Framework or Powershell requirements to install on another computer, select Another Computer.


Step 2. Select diagnostics

Select the diagnostics that you want to run.


Wait for diagnostic data to be collected

The data collection may take some time, depending on your system configuration.


Step 3: View, save, or e-mail the results

Select what you want to do with the results.



Comments (16)

  1. Firas Abood says:

    The download link is not working?

  2. Anonymous says:

    Introducing the newest member of the Microsoft Fix it family, Microsoft Product Support Reports (MPSReports)

  3. Anonymous says:

    MPS Reports was retired in 2013. The Microsoft Support Diagnostics Self-Help Portal is the new diagnostics service. It not only automates the collection of diagnostics data for you, but it also analyzes the collected data and automatically identifies root
    causes for known problems using pattern recognition, call stack analysis, and problem signature detection logic that is maintained by Microsoft’s support engineers.

    More info is available here:

    And here:

  4. John says:

    AppName: iexplore.exe AppVer: 8.0.6001.18702 ModName: mscoree.dll

    ModVer: 2.0.50727.3053 Offset: 00005810

  5. Mary M. Ramirez says:

    This is a great idea, albeit I’ve not found the tool I need to fix my O. E. 6

    "new message problem".

    Upon opening a "new mail" in O.E. 6 a partial page opens with the top of the page showing ok and the bottom showing whatever is already open at that time.

    Did all the problems with O.E. pop up suddenly? because I don’t remember anything previously being wrong.

    Thanks for your help


  6. Lowell says:

    Good improvement in the tool!  Is there an easy way to view the results?  When I open the XML file it opens in IE, and appears to have formatting instructions in the code but simply shows raw XML code.

  7. DVD To Blackberry Converter says:

    after downloadin sevral reg keys still no luck, then came this fixit .     worked 1st time and no restart required a++++++

  8. miriam says:

    internet explorer stops working confirm email me

  9. Chris BAer says:

    I’m searching the Viewer for MPS Reports. I know there is one

  10. john barker says:

    i have the latest updates xp pro but i can not read dvd wrote by vista  works find in xp and way to fix this  john

  11. user says:

    Horribly to see, that MPSReports now needs MS Powershell v1.0 to create Reports.

    It makes a lot of fun, that there is the need to install Powershell first, if a critical server got a problem 🙁

    There should be a fully complied executable file without the need of installed components, which also could have problems!

  12. Jochen says:

    Well, might be a good tool, though the installation requirements for 2003 Servers are way to high. – I don't understand if selecting "Another computer" I only get information about the other computers .NET Framework or Powershell requirements. As one hasn't entered a target computer, this couldn't have been tested at that point and not "next" button is available. I have to assume this feature is not working; and I would have wished a much better explanation than this article. This is not helpful.

  13. Gazaoui Samir says:


    Je rencontre un sous ci avec explorer 8 a chaque fois je veux voir un film sur le site…/index.php ce impossible de arrive il me fait installe un autre logiciel sens blame adob Player avec un virus compris lors de impossible de fer installation ce arret automatique

  14. roland says:


    I tried to download the links to the MPS Reports, but all and everywhere else are not working and are marked as File Not Found. Even from the Microsoft Download site. Is there something wrong or is there an alternative link available?

  15. Manoj Kumar4 says:

    Tried downloading but links doesn’t seems to be working. Anyone knows other link to download this?

  16. Download ? says:

    Did somebody find a aktive link for downloading?