Enable feature restrict about protocol


clip_image002 Navigation is canceled when you browse to Web pages that are in different Internet Explorer security zones

This Fix it reverses the previously released Disable Feature Restrict about protocol that addressed a problem that occurred after you installed cumulative security update 961260 for Internet Explorer (MS09-002) on Windows Vista or Windows Server 2008.  This problem is now resolved by installing security update 963027. For more information about this change, and to download the Fix it, visit the following Web page:

967941 – Navigation is canceled when you browse to Web pages that are in different Internet Explorer security zones

Known issues with this Fix it solution

  • If you receive an message indicating that the Fix it does not apply to your system, then make sure you are running Windows Vista with Internet Explorer 7 and previously applied security update 961260 (MS09-002). To work around this problem until the updated Fix it is released, follow the manual steps in any of the workaround methods in 967941.
Comments (60)

  1. Anonymous says:

    If you are getting the error message "THE FIX IT DOES NOT APPLY TO YOUR SYSTEM", and you are running Windows Vista with Internet Explorer 7 and security update 961260 (MS09-002), then this is a known issue with our Fix it. We are currently working on a solution as high priority. In the interim, you can fix this problem yourself by upgrading to Vista SP1 or following the workaround steps in the KB article:

    http://support.microsoft.com/kb/967941

    And be sure to close and restart Internet Explorer if you use Method 4 to work around this problem.

  2. Anonymous says:

    For those getting the error message "THE FIX IT DOES NOT APPLY TO YOUR SYSTEM"…this is a problem with our Fix it. We are aware of this problem and are currently working on a solution as high priority. We’ll update this blog post when the updated Fix it is available. In the interim, you can fix this problem yourself by following the steps in the KB article:

    http://support.microsoft.com/kb/967941

    Also, be sure to close and restart Internet Explorer if you use Method 4 to work around this problem.

  3. Anonymous says:

    Hey guys, just install JAVA from http://www.java.com.

    Enjoy it!

  4. Anonymous says:

    Thanks for letting us know that you were able to solve the problem with the manual steps in our KB article Carol.

  5. Anonymous says:

    If the problem is not resolved after you run this Fix it, close all Internet Explorer windows and then re-open Internet Explorer. We are investigating an update to this Fix it to prompt you to close Internet Explorer first.

  6. Casey4 says:

    Thanks for the fix.  But, I am wondering, from a security perspective, if this is the correct approach.  Is there more technical information available about why certain redirects from Protect Mode On to Off fail?  

  7. alfredo schumann says:

    Y CAN´T OPEN MY BANCO DO BRASIL HOMEBANK. THE MESSAGE IS : CANCELED NAVIGATION . MY COMPUTER  WORKS WHIT WINDOWS VISTA. SOLUTION PLEASE…

    TANKS SCHUMANN

  8. aleksandar says:

    I CAN´T OPEN MY BANCO SKANDIABANKEN (NORWEY). THE MESSAGE IS : CANCELED NAVIGATION . MY COMPUTER  WORKS WHIT WINDOWS VISTA. SOLUTION PLEASE…

    TANKS…

  9. brunna says:

    quero saber como corrigir isso

  10. José Aparecido Buffon says:

    I CAN’T OPEN MY BANCO DO BRASIL HOMEBANK, THE MESSAGE IS: CANCELED NAVIGATION. MY COMPUTER WORKS WITH WINDOW VISTA.

    I FIXED THE PROBLEM THE FIRST TIME. BUT TODAY, THE PROBLEM RETURNED.

    I WANT TO FIX THE PROBLEM DEFINITELY.

    PLEASE, HELP ME.

    BUFFON

  11. germana says:

    I CAN’T OPEN MY BANCO DO BRASIL HOMEBANK, THE MESSAGE IS: CANCELED NAVIGATION. MY COMPUTER WORKS WITH WINDOW VISTA.

    I WANT TO FIX THE PROBLEM DEFINITELY.

    PLEASE, HELP ME.

  12. OSCAR PIRES FILHO says:

    quero e preciso acessa o bco brasil porem não instala o programa FIX IT  providencias urgentes MICROSOFT°°///°???????????

  13. OSCAR PIRES FILHO says:

    quero e preciso acessa o bco brasil porem não instala o programa FIX IT  providencias urgentes MICROSOFT°°///°???????????

  14. ROMULO DA SILVA says:

    I can’t open may Banco Brasil homebank, I want a solution, because I need access this site:
    https://bancobrasil.com.br.

    thanks. Please, answerme in portuguese

  15. Jainara says:

    I can’t open may Banco Brasil homebank. I want a solution, because I need access this site:
    https://bancobrasil.com.br.

  16. ELIZABETH KNAUER says:

    I CAN’T OPEN MY BANCO DO BRASIL HOMEBANK, THE MESSAGE IS: CANCELED NAVIGATION. MY COMPUTER WORKS WITH WINDOW VISTA.

    I RAN PROTOCOL FIX IT, BUT IT DIDN’T WORK. THE MESSAGE IS: THE FIX IT DOES NOT APPLY TO YOUR SYSTEM.

    MY OS IS WINDOWS VISTA HOME PREMIUM AND NAVIGATOR INTERNET EXPLORER 7.

  17. Frederico says:

    Please, I can´t access my Banco do Brasil homebank (www.bb.com.br). The Fix It protocol didn’t work (MESSAGE:THE FIX IT DOES NOT APPLY TO YOUR SYSTEM).

    I need a urgent solution. HELP ME!!!

  18. Tiago Vitor says:

    Gostaria de acessar o BB. preciso de ajuda para atualizar o Fix It.

  19. Carol Joglar says:

    Por favor necessito urgente acessar o banco do Brasil, porém depois de instalar o FIX IT ele nao acessa, dando "navegacion cancelada"! o que posso fazer? O sistema operacional que uso é o Windows vista con internet explorer 7.0.

  20. Paulo Russo says:

    Estou tentando acessar o Banco do Brasil a partir de um Laptop com Windows Vista e não consigo instalar o FIX IT. A mensagem é: THE FIX IT DOES NOT APPLY TO YOUR SYSTEM.

    Preciso de ajuda …

  21. José Tarcísio says:

    Estou tentando acessar o Banco do Brasil a partir de um Laptop com Windows Vista e não consigo instalar o FIX IT.A mensagem é: THE FIX ITO DOES NOT APPLY TO YOUR SYSTEM. PRECISO DE AJUDA

  22. josé newton says:

    Estou tentando acessar o Banco do Brasil com Windows Vista e não consigo instalar o FIX IT. A mensagem é: THE FIX IT DOES NOT APPLY TO YOUR SYSTEM.

    Solicito providencias para acessar o Gerenciador Financeiro

  23. josé newton says:

    Please, I can´t access my Banco do Brasil homebank (www.bb.com.br). The Fix It protocol didn’t work (MESSAGE:THE FIX IT DOES NOT APPLY TO YOUR SYSTEM).

  24. Masayuki Yamaguchi says:

    Não consigo acessar o Banco do Brasil após a introdução de Segurança BB. Espero retomar o acesso ao BB com a Atualização do Windows Vista. Pelo menos o "FIX IT" carregou.

  25. Rafael says:

    Não consigo acessar o Banco do Brasil mesmo depois do FIX IT. Quando eu o executo uma mensagem diz que ele é incompatível com o meu sistema. O que fazer?

  26. Fernando says:

    Não consigo instalar o gerenciador financeiro do Banco do Brasil em função erro de navegação cancelada. O fix it não soluciona o problema. Como posso solucionar isto? Com quem falar? Rezo pra quem?

  27. Beverly says:

    I keep getting an error message "Memo Auto Backup Launcher has encountered a problem and needs to close  Please tell Microsoft

  28. Camila says:

    windows vista é um lixo! estou com o mesmo problema para acessar o site do bb e a microsoft fala q tem que instalar o fix it, mas a p… da microsoft não ensina como consertar quando o fix it não funciona.

  29. Camila says:

    ah, baixem o firefox, pelo menos funciona!

  30. maria hipolita says:

    preciso instalar programa para bb.com

  31. rosane melo says:

    I am a customer of the largest bank in Latin America – Banco do Brasil, and can’ t access my accounts because your solution to fix the problem regarding the message "navigation to the webpage has been cancelled" does not work . We get a message that the solution does not apply to your system!

    Rosane melo

  32. Jaime Costa says:

    Incluir no meu navegador o Site http;//support.microsoft.com./kb/967941

  33. Jaime Costa says:

    Incluir no meu navegador o Site http;//support.microsoft.com./kb/967941

  34. Bjørnar Moe Jacobsen says:

    Doesn’t seem to work, still having problems accessing http://www.SKANDIABANKEN.NO, a Scandinavian Bank.

    Greetings from a rather frustrated outdated MCSE, who can’t pay his bills :-((((

  35. LUIZ TARCISO COELHO BEZERRA says:

    Não consigo acessar o site http://www.bb.com.br

  36. Carol Favaro says:

    Eu consegui resolver meu problema quanto ao acesso de minha pagina no Banco do Brasil, para isso segui os passos recomendados no site da microsoft, logo abaixo do FIX, há um caminho que diz "solucionarlo por mi mismo", sigam esses passos e reiniciem o internet explorer.

  37. Saulo says:

    Estou tentando acessar o Banco do Brasil a partir de um Laptop com Windows Vista e não consigo instalar o FIX IT. A mensagem é: THE FIX IT DOES NOT APPLY TO YOUR SYSTEM.

    Preciso de ajuda URGENTE

  38. LINDA CREGUT says:

    Please, I can´t access my Banco do Brasil homebank (www.bb.com.br). The Fix It protocol didn’t work (MESSAGE:THE FIX IT DOES NOT APPLY TO YOUR SYSTEM).

  39. maisa martelleto says:

    não consigo abrir a página do banco do brasil mesmo depois de instalar o fix it. Dá pra solucionar isto? Assim não dá.

  40. odair lucietto says:

    navegaçao cancelada no acesso ao site do banco do brasil. O computador não aceita o programa de correção da microsoft.

  41. Agenilso Morais says:

    Não consigo acessar o site do Banco do Brasil Home Bank, e o problema ainda não foi resolvido.

  42. lais says:

    desejo uma solução pois ao solicitar a instalação da microsoft não se aplicou a configuração do meu computador.necessito de um suporte para a solução do problema

  43. Elvis Chantre says:

    Estou tentando acessar o Banco do Brasil a partir de um Laptop com Windows Vista e não consigo instalar o FIX IT. A mensagem é: THE FIX IT DOES NOT APPLY TO YOUR SYSTEM.

    favor, preciso de ajuda

  44. Flávio Cavenaghi says:

    estou com o mesmo problema do Elvis. Como fazemos para resolver?

  45. Marianne Neves says:

    Não consigo abrir meu Banco do Brasil, e tbm não consegui instalar o Programa Fix It, meu Windows é o Vista Starter.

    Ele dá a mensagem de este programa não se aplica ao meu sistema.

    Preciso de uma solução urgente.

    Att.,

    Marianne

  46. lea marcondes says:

    I can’t open my BB B ANCO DO BRSIL.  The message is CANCELED NAVIGATION e my computer is visa bussiness  I need a solutions please.   If you dont believe I wait for long time since I depart and return from HONG KONG.  PLEASE.

  47. lea marcondes says:

    I can’t open my BB B ANCO DO BRSIL.  The message is CANCELED NAVIGATION e my computer is visa bussiness  I need a solutions please.   If you dont believe I wait for long time since I depart and return from HONG KONG.  PLEASE.

  48. Elizângela says:

    Não consigo instalar o programa Fix it no  windows explore 7 (Vista Home Basec). O que devo fazer, pois ja não acesso minha conta do Bco do Brasil pela net a dois meses?

  49. Elizângela says:

    Não consigo instalar o programa Fix it no  windows explore 7 (Vista Home Basec). O que devo fazer, pois ja não acesso minha conta do Bco do Brasil pela net a dois meses?

  50. sujitra misin says:

    I CAN’T OPEN MY BANCO DO BRASIL HOMEBANK, THE MESSAGE IS: CANCELED NAVIGATION. MY COMPUTER WORKS WITH WINDOW VISTA.

    I FIXED THE PROBLEM THE FIRST TIME. BUT TODAY, THE PROBLEM RETURNED.

    I WANT TO FIX THE PROBLEM DEFINITELY.

    PLEASE, HELP ME.

  51. luciana2 says:

    Please, I can´t access my Banco do Brasil homebank (www.bb.com.br). The Fix It protocol didn’t work (MESSAGE:THE FIX IT DOES NOT APPLY TO YOUR SYSTEM).

    I need a urgent solution. HELP ME!!!

  52. YECENIA says:

    Soy estudiante de ciencias naturales

  53. YECENIA says:

    Soy estudiante de ciencias naturales

  54. doloreswieland says:

    Now I can't open any web sites.  What gives..I just made a simple change that you guys said I needed.Fix it needs to reverse it because my computer  won't let me.  What a mess

  55. Joyce Heidelberger says:

    My internet explorer will not connect, it says it is on but will not open..

  56. LSandra1@aol.com says:

    I play pogo, I cannot buy gems, for some reason. I have done so, many times before.

  57. Jim Brierley says:

    How do I fix a my Internet Explorer, I am running Explorer 9 Beta , it takes for ever to load a page if it loads at all

  58. Terry Pelot says:

    Hello, I have some how got the w32blaster worm on my computer and have tried everything to get it off. Personal Shield pro has installed itself somehow. Please help me! I have tried avast and PC doc and neither of them work. Please direct me to the right person.

    terrypelot@yahoo.com

  59. gemal sengal says:

    my problem is, I have to restart my PC to open google or explorer this happens every now and then, and I don't know when in particular.

  60. jmrcx says:

    perfecto