Welcome to the Fix It For Me Blog

Have you ever come across a Microsoft Knowledge Base (KB) article or been presented with a Windows Error Reporting (WER) solution and asked yourself, why can't Microsoft just fix this for me? Today KB articles and WER solutions provide you with a list of steps that can be followed to resolve your issue. However, tomorrow looks much different and we hope it helps you resolve any issues you have with our products faster and easier.

Our team's purpose is to automate the steps in Microsoft KB articles and Windows Error Reporting (WER) solutions so you can click a button and have the issue resolved.

Comments (53)
  1. Anonymous says:

      Have you ever had a problem with your Windows PC, looked up the Microsoft KnowledgeBase article

  2. bmahaf says:

    Hey AnandK,

    Thanks for the positive feedback. We have a bunch of Fix it solutions we are working on. I hope this makes it easier for my Mom to fix her computer issues.

  3. Anonymous says:

    El pasado mes de noviembre, Microsoft puso en marcha una iniciativa para proporcionar una solución sencilla

  4. bmahaf says:

    Hello Nitin,

    Thank you so much for taking the time to provide feedback. We have a large group of people working to make sure we can deliver automated solutions to you.

    If you are interested, please feel free to visit/join our Facebook group called ‘Microsoft Product Quality Online'(http://www.facebook.com/group.php?gid=31851234220).



  5. bmahaf says:

    Hello Delores,

    Thanks for posting a comment. Did you run the Fix it in http://support.microsoft.com/kb/822521 to disable Internet Explorer script debugging? If so, I hope it resolves your issue and you were satisified with the experience.



  6. bmahaf says:

    Hello Reza,

    Thanks for taking the time to post a comment. Sorry to hear your digital camera still isn’t detected after running the Fix it.

    There are more advanced troubleshooting steps for general usb problems described in http://support.microsoft.com/kb/310575.

    Please let me know if one of the steps from that article resolved your issue.



  7. Anonymous says:

    ääni ei toimi. miten korjaan?  Skype ei toimi, musiikki eikä tv  anysee toimi.  Näytössä on äänilaite ja mikroffoni- tietokone ei löydä?????

  8. AnandK says:

    An idea which was long overdue. Congrats for launching it 🙂

  9. james says:

    This is really great , long overdue but a really great idea, also the articles seem to have been cleaned up and seem pretty straight forward

  10. bmahaf says:

    Thanks for the positive feedback James. A lot of people are working to make sure we can deliver additional automated solutions.

  11. claudio says:

    Thanks for the online help…It’s more easier now…Thanks once again….

  12. reza says:

    I used you fix as my computer didn’t detect my usb digital camera, but the problem didn’t go away.

    I checked the registery and the "DisableSelectiveSuspend" is there and set to one.

    Any idea?

    Thank you.


  13. Delores says:

    I am looking forward to fix the situation with the debugging.

  14. Martin says:

    Brian and team,

    This is REALLY exciting! I’m grateful!

    It would be nice to hear another post from your team at some point about the following:

    1. Do you have the ear of many of the dev / debugging teams? Can users who have done their homework submit a bug for a fix here? If the answer’s no, can you ask for an accompanying forum to be built where bugs will ACTUALLY be vetted by human eyes? I understand
    that most of the dev teams at Microsoft are slaving away as it is, but it’s so dismaying, when you’ve exhausted the Discussion Groups and not had a response or any evidence that the appropriate dev team has heard you. Let me give you a single ‘for instance’:


    2. It would be great to read a post from your team about how to submit unaddressed bugs to MS, if not through your team.

    3. I’d love to hear more about the way MS Support does work. There’s no general blog for MS Support, is there?


  15. This is an initiative that will go a long way for MS. Yes there have been times when you give some a KB Article and ask them follow it, still they make mistakes. Fixitforme will do the trick.

    Congratulations for this initiative.

  16. Bent Matusiak . Malta says:

    How do I fix a Blue screen error . Any help is fine , thanks

  17. gorman says:

    can play a dvd,audio @ video,can’t play a cd

  18. Ranjan says:

    FixIt is a great idea. Simplifying knowledge base articles into an automated usable solution is the way things should be in the first place.

  19. wendy says:

    Code 8E5E03FA when itry to update to net frame work 3.5

  20. Victoria5 says:

    Thank you! You guys are excellent.  Please Please continue to add more Fix It(s).   While I would consider myself an advanced user I am by no means an expert. This has saved me alot of frustration, anger and time tring to isolate, identify find solutions to problems.

  21. David Nudelman says:


    4 months later, do you guys have any update on that?



  22. GMN says:

    I’ve a valadated xp home and can’t install SP3? I’ve tried so many times and tweeked and tweeked but no luck. What now?

  23. ML49448 says:

    I was unable to fix runtime error. I followed all your direcitons but to no avail. I need help


    cannot stop windows repeated update KB967715 I have 37 of them on my pc always on when i open pc hopyou can fix it

  25. Henry says:

    when playing streaming video some will some wont

  26. darcy pulos says:

    Please provide a fix to get rid of the estraneous "favorites" button in IE8.  I hate it.  Thanks

  27. Patricia Mackenzie says:

    Hi, one of the problems I have is that I cannot open the ‘add/remove components’ from the ‘add/remove’ section in Control Panel.. I have tried all sorts including looking for files under ‘sysoc.ini’ where apparently the word ‘hide’ appears in the sub-files…. apparently if you remove the word ‘hide’ from the file names the components can be reached, however, I have searched for the ‘sysoc.ini’ file but cannot locate it.  Please help…  regards – patricia

  28. Patricia Mackenzie says:

    A couple of months ago ‘Floppy Disc Drive A’ appeared, I don’t know what happened to cause this…. I do not have a floppy drive installed!  I have tried to uninstall the drive without success and it is really annoying me eg, when I want to ‘run’ a program from my cd drive ‘E’ the ‘A’ drive keeps showing.. how can I get rid of the ‘A’ drive and files relating to it?  regards – patricia

  29. Patricia Mackenzie says:

    When ever I want to install a program or printer etc I receive a message that a file is needed, sometimes the files are ‘.dll’ and sometimes they are ‘.sys.’ files, I locate the files from the ‘search area’ but the programmes/printers etc still have problems installing.  Please help…. regards – patricia

  30. Patricia Mackenzie says:

    In the ‘hardware’ area under ‘System’ – ‘Device Manager’ the list of hardware looks wrong to me…. my PC has been repaired twice in the last 2 years and both times I have been left with problems… eg, under ‘Universal Serial Bus Controllers’ I have 5 items listed as ‘USB Root Hub’ and 5 items listed as ‘Intel(R) 82801FB/FBM USB Universal Host Controller’ but each one has a different number at the end of the file ie, 2658, 2659, 265A, 265B and 265C.. I have other strange things listed in the ‘hardware list’ but I have to start somewhere to sort it all out. Can you help please? regards – patricia

  31. Van Doren says:

    cannot stop windows repeated update KB967715. I tried to remove through ADD/remove, I tried to re-download and re-install from the MS web site…but it always come back after a reboot. I had a similar case in the past and remember that it was fixed by downloading the KB from the MS web site, meaning the original KB was corrupted on my pc. But here I do not have any idea how to fix , is there a technet doc explaining how to stop loop KB ?

  32. Jjohn R. says:

    I’ve a Kodak DC290 camera (USB). I plug it into my laptop, it makes the connection sound and then nothing else happens. Works good on my XP machine. In Vista, it does appear in device manager, but no other program will "see" it including the "install hardware" program or the "scanner/camera" section of control Panel. there seem to be no new drivers from kodak for it and in writing them there seems to be no real intelligent response. All they have is a firmware update that doesn’t match my camera’s menu items (long story but I’m sure that’s not it). I had this same problem with XP years ago and changed "something" within the puter (maybe a USB setting?) but can’t remember just what. Any ideas?  thanks!   john R.

  33. Mary says:

    How do I fix the error message "Cannot find C:windowssystem32rundll.exe?

  34. Linda Curtis says:

        Everytime I try To watch a downloaded,there is a pop-up that states that Windows Media Player will not accept this format. Why does this happen? also, sometimes the movie comes on and the screen stays black. I can hear it but I can't see it. Please help me.linda curtis-lcurtis1958@aol.com      

  35. Linda Curtis says:

        Everytime I try To watch a downloaded,there is a pop-up that states that Windows Media Player will not accept this format. Why does this happen? also, sometimes the movie comes on and the screen stays black. I can hear it but I can't see it. Please help me.linda curtis-lcurtis1958@aol.com      

  36. Ralph Lamartine says:

    Please rid my computer of "Windows Live messenger"

    What do I have to do to get rid of it, must I reformat the hard drive in order to be rid of it.  It bothers me every time that I turn on the computer

  37. margo says:

    my coputer shut down. now it won't restart on my home page why?

  38. Pat says:

    Keeping getting this error mesage when opening several windows. 8000FFFF

  39. Scott says:

    I can't rip cd's. it give's a code but doesn't say how to fix the problem.

  40. Scott says:

    I need to order a set of recovery discs for my cd/dvd.

  41. Nathan says:

    Hi, I have adobe audition 3. I can not open it now for some reason. It comes up with an error: [premiere2.0LibrariesAslFoundationSrcPathUtils.cpp-741]. Do you have any suggestions?

  42. johnwmccraw@hotmail.com says:

    Unable to update SilverLight 4 to 5

  43. Ken says:

    Cannot run fix it solutions – whenever it starts to download the fix it engine it hangs and says an error has occurred, try again later.  This has been happening for 2 months, love using fix it… so please help.

  44. a107r says:

    i dont know how to use it

    i need it for the windows live messenger

    when i open it

    (windows live messenger has stopped working) the windows….

  45. Linda M Thompson says:

    I attempted to resolve a situation whereby my computer would not print from the internet.  I followed the solutions as outlined in the suggestions and seem to have resolved the situation, at least, the print preview is showing where there was nothing on the page before. The solution appears to be to alter the security setting but is this safe for internet operation?  I tried the 'Fix it' option and it did nothing, only went to Bing.

  46. Robert taylor segraves says:

    error 80070424 wet to fix it which asked for activation code which I gave fixit won't recognize the code which is under my computer, properties

  47. Barbara says:

    I can't update my computer. I keep getting error number 0x80190194. How can i fix it. I can't restore or review hidden updates.

  48. leo.d says:

    using xp reinstalled several times,when I install SP3 windows refuses to boot fully must use safe mode.

    Does not help at all,error is kernen32dll not found.With Microsoft there is no given solution cannot even access updates.

    I have had it with microsoft going to open source O.S.

  49. Waldepu says:

    Error starting outlook: "Cannot start Microsoft Office Outlook. Cannot open the Outlook window."

  50. alex says:

    This initiative is yet another step ahead to phi-nominal success for MS i believe.! MS

    <a href="http://www.smsassembly.com/">Sell Desktop Memory</a>

  51. alex says:

    This initiative is yet another step ahead to phi-nominal success for MS i believe.! Microsoft has been an epitome of genius for so many decades now.

    <a href="http://www.smsassembly.com/">Sell Desktop Memory</a>

  52. Ron Holmes says:

    The MS Fixit for re-enabling the ".exe" start-up worked perfectly! My W7 wouldn’t open ".exe" without selecting a program. Not cool. It seems it was some registry issue. I did find I had to delete the Fixit file I downloaded with registry still screwed
    up didn’t fix registry. So I deleted first download of Fixit and downloaded another one after running "Fixit" the first time which didn’t work. Second download did work. So the sequence matters. Fixit finally worked fine. Thanks!

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