New diagnostic packages are now available for Office, SharePoint, Windows and IE. Use them for free on FICP.

Fix it Center Pro (FICP) now has automated diagnostic packages available for multiple Office products, SharePoint, Internet Explorer and even more Windows Server diagnostics. The following is a list of the diagnostic packages that are now available.  You can try them out at:  https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True Diagnostic association (3.0) – SharePoint 2010 Performance Monitor Wizard Directory Services PKI Interactive…

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TechNet Magazine Article Provides Details about Fix it Center Pro

TechNet’s Online Magazine has a feature article about Fix it Center Pro that covers its background and features. Lafe Low and team helped put together a nice article that can be used as an introduction to Fix it Center Pro. It’s better than the KB article because it at least has pictures. Here is the link…

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Video now available for Fix it Center Pro

A short video (5 minute) video that introduces Fix it Center Pro is now available.  The video demonstrates how this service helps make it easy to identify solutions to issues that are being experienced with Microsoft operating systems and applications. You can view the video on Microsoft Showcase here: http://www.microsoft.com/en-us/showcase/details.aspx?uuid=d744d3a1-214b-446c-a773-f4d6a93c8df2  

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Microsoft Fix it Center Pro Now Available!

Microsoft is dedicated to delivering the best possible customer experience when it comes to troubleshooting issues.  Inside Microsoft’s Customer Service and Support organization, we have developed a system that can automatically identify the root cause of complex issues by detecting problem signatures.  Using techniques such as pattern recognition, call stack analytics and problem signature detection,…

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Fix it Center Pro Now Available!

Microsoft is dedicated to delivering the best possible customer experience when it comes to troubleshooting issues.  Inside Microsoft’s Customer Service and Support organization, we have developed a system that can automatically identify the root cause of complex issues by detecting problem signatures.  Using techniques such as pattern recognition, call stack analytics and problem signature detection,…

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