This is an update to the solutions table posted previously on this blog.
Vista Backup team has been working with customers to troubleshoot common problems, but sometimes it’s a hard job – some error codes belong to other system components and are reflected in Backup tool functionality. Even so, the team brings you a few more step-by-step solutions.
We hope this updated table can help:
Feature
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Error or Symptom
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Cause/Solution
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The Restore point could not be created for the following reason:
Windows cannot create a shadow copy due to internal error in other system components. For more information view the event log. (0x81000109)
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(1) A disconnected external SCSI disk was marked as Offline in Disk Management. Turning off the driver fixed the problem.
(2) System Restore was failing due to a buggy BIOS that changes the disk enumeration order based on the presence of a bootable DVD. One workaround is to explicitly set the BIOS boot disk priority order. Most likely, the second hard disk needs to become the first in the list. This will cause the disks to get enumerated in the same order, regardless of whether there is a DVD present.
(3) Disk incompatible with Windows Vista causes residual information of the disk to leave behind even though the disk is disconnected. The Workaround is to use Device Manager to disable the “phantom” disk (submitted by a customer)
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There was an unexpected error. The filename, directory name, or volume label syntax is incorrect (0x8007007B). System Restore will now close.
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The writer experienced a non-transient error. If the backup process is retried,
the error is likely to reoccur. (0x800423F4)
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The parameter is incorrect. (0x80070057)
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Not enough storage is available to complete this operation. (0x8007000E)
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An error occurred. The following information might help you resolve the error: If an MM error is returned which is not defined in the standard FsRtl filter, it is converted to one of the following errors which is guaranteed to be in the filter. In this case information is lose, however, the filter correctly handles the exception. (0xC00000EA.)
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(A customer reported the same error using Kaspersky Internet Security 7 and he states that disabling this AV software also fixed the problem.)
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Transaction support within the specified file system resource manager is not started or was shutdown due to an error. (0x80071A91)
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Access is denied. (0x80070005)
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Free up disk space or change your back up settings (0x81000005)
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