Microsoft has announced that some new exciting features will be available via updates in the coming weeks! Beginning February 21, 2011 Customers will go through the update process twice within the space of a 2-3 week period. This is normal; with the 1st update readying the phone for the feature updates (no new features will be included in the 1st update). The second update will include all the exciting new features for Windows Phone 7. (Date to TBD)
Customers will be notified of available updates on the mobile device and they must plug there phone into their PC. Customers must have the Zune software in order to download these updates.
Customers should be educated that the new features that will be available for Windows Phone 7 will be a phased process. This could be confusing for some customers so customer inquiring about the new features not showing on their phones should be educated on the phase update approach.
Note: Customers that experience issues with the Windows Phone 7 updates should be redirected back to their respective Mobile Operator or OEM.
It should be noted that this update will be staggered, and customers should not be alarmed if they don’t see the update message on your phone at the same time as other people do.
When updates are ready, an update notification will appear on the phone. Customers can check the phone for updates by choosing Settings, System, Phone Update. Customers who have disabled update notifications on the phone will be notified when they connect the phone to a PC with Zune installed.
To update the phone, customers will need to connect the phone to a PC with Zune software installed or a Mac with Windows Phone Mac Connector software installed. Free Zune PC software is available at http://www.zune.net/setup.
Mac users can install from the Mac App Store. Inside Zune, the phone icon in lower left will indicate that an update is ready. Click Update to launch the backup and update process.
Once the update is started, it will generally take about 30-60 minutes to complete. Users don’t need to interact with the phone and will not be able to make or receive calls during the update. All content on the phone is backed up during the update. For users with large media collections on their phone, the update process will take longer.
If a customer calls to report difficulty updating Windows Phone 7, first validate these three requirements:
1. To update the phone, it must be connected to a computer with an internet connection.
2. The original USB cable that came with the phone must be connected to the computer. Ensure the USB cable is connected directly to a powered USB port, usually located on the back of the computer. Avoid using USB hubs or unpowered USB ports.
3. A Windows PC must have the latest Zune software installed; Mac must have Windows Phone 7 Mac Connector.