Exchange 2007 Search Troubleshooting Checklist

  This blog is written to assist our Exchange 2007 customers are experiencing Exchange search or content indexing issues. We are seeing some trends and and publish this blog which gives a checklist  you can use to resolve the most common Exchange 2007 search issues. Remember that Outlook users in online mode and OWA users…

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Discovery Search Fails w. Error "The user does not have an exchange mailbox"

  SYMPTOMS 1. When you go to Exchange Control Panel (ECP) to do a Multi-Mailbox Search, you may receive the following error: The user does not have an exchange mailbox You  may receive this error both when you are using the Discovery Search Mailbox as the target mailbox for the search and when using a…

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You May Unable to Export Calendar Items to a PST That Were Returned by a Discovery or Multi-Mailbox Search

Applies to Exchange 2010 SYMPTOMS 1. After performing a Discovery Search (also known as a Multimailbox Search) in Exchange 2010, you cannot export the Calendar items that were returned by the Discovery Search to a .PST file. 2. This happens when you use Exchange Control Panel (ECP) to do a Discovery Search and the results…

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Discovery Searches May Fail in Exchange 2010 Due to a Large Number of Terms in Query

  Applies to Exchange 2010  SYMPTOMS When performing a Discovery Search in Exchange 2010, the search may fail. You may see the following symptoms: 1. Multi-Mailbox search may fail in Exchange Control Panel (ECP) and Exchange Management Shell (EMS) when multiple users are specified in the To: and From: fields. For example, if you specify…

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Substring Searches Fail in Outlook in Online Mode and Fail in OWA Search

Applies to Exchange 2010, Exchange 2007, Exchange 2003, and Exchange 2000 SYMPTOMS 1. You receive an email with the word ABCW65XYZ, in the body of the email. 2. If you search for the term ABCW65, in Outlook Online Mode or OWA, you find the email. 3. If you search for the term W65, you do…

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Content Index Grows from 50% to 167% of Database Size

Symptoms 1. Content Index (CI) files are usually 5-10% the size of a mailbox database in Exchange 2007 and Exchange 2010. For further information, click on this link: Understanding Exchange Search http://technet.microsoft.com/en-us/library/bb232132(EXCHG.80).aspx 2. When the number and size of the CI files grow too large, a Master Merge is performed automatically by design to consolidate…

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Exchange Search Fails After Installing Exchange 2007 SP3

  Symptoms 1. After installing Exchange Server 2007 Service Pack 3, in some cases, you may find that searches in Outlook online mode or OWA may not return any results for any new email that has arrived after installing Exchange 2007 SP3 for any users with mailboxes on the affected database(s). 2.  If you run…

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Searching Fails for a Modified Occurrence to a Recurrent Meeting

  Symptoms 1. You modify an occurrence to a recurring meeting in Exchange 2010 or Exchange 2007, but a search for the modified occurrence fails. 2. Searching for the modified occurrence fails in online mode with Content Indexing enabled for Exchange 2010 or Exchange 2007. (Note that Content Indexing is enabled by default in Exchange…

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