Troubleshooting the Messaging Waiting Indicator status in Exchange 2010 Unified Messaging server

There are a number of ways an end-user may learn that they have new voice mail, such as from client software like Microsoft Outlook, OWA, Lync, Communicator, or different types of indicators on IP, smart and traditional phones. The term Message Waiting Indicator (MWI) is usually applied to notifications delivered by the user’s phone using…


Exchange 2010 Diagnostics: The Unified Messaging Troubleshooting Tool

Requirements Supported Operating Systems Windows 7 Windows Vista Windows Server 2008 and Windows Server 2008 R2 Software Requirements Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 Family Update for Windows Vista x64 and Windows Server 2008 x64 (if the tool will be run on a computer running Windows Vista or Windows Server 2008) Windows…


Understanding Remote Mailbox Move and Unified Messaging

Remote mailbox move (a.k.a. cross-forest mailbox move) refers to the process of migrating an Exchange mailbox from one Active Directory forest to another. Exchange 2010 supports remote mailbox moves via the MoveRequest cmdlets. Here are some of the considerations for performing remote mailbox moves on mailboxes which are enabled for Unified Messaging (UM). This article…


Call Answering Rules (Part 2): Call Answering Conditions

In Exchange 2010, users can easily create call answering rules to have a call answered based on the specified conditions. Users can create rules to answer calls from specified callers or Contacts in a certain way, handle calls differently based on their availability (Free/Busy status) or time of day. The call answering rule will only…


Interested in your feedback around deploying and managing Exchange Unified Messaging

We are interested in hearing feedback on your experience deploying and/or managing Unified Messaging in Exchange. We are conducting research to understand users’ pain points and frustrations around deployment and management of unified messaging. Please take 5-10 minutes to answer the survey questions. This type of feedback directly impacts product decisions and we would appreciate…


Spotlight on Exchange 2010: Receiving faxes using Exchange 2010 Unified Messaging

If you are using Exchange 2007 UM to receive faxes, you should know about the changes we have made to the inbound faxing capabilities in Exchange 2010 UM. After working with our customers and partners, we determined that it was best for specialized partners with deep fax expertise to provide the comprehensive fax capability for…


Spotlight on Exchange 2010: Voice Mail Preview – Part 1: Introduction

Voice Mail Preview will literally transform the way that you look at voice messages in Exchange. Exchange Unified Messaging (UM) makes it easy to manage your voice messages by delivering them in your Inbox. You can then use many types of Exchange mail client software to review your voice mail. Microsoft Outlook, Outlook Web Access…


Spotlight on Exchange 2010: Call Answering Rules (Part I) – Creating your first Call Answering Rule

One of the core functionalities provided by Exchange UM is call answering, i.e., to answer phone calls and record voice mails on your behalf. With the introduction of Call Answering Rules in Exchange UM 2010, you can dictate how incoming phone calls should be handled, thus enriching the call answering experience of your callers. In…


Troubleshooting Unified Messaging: New white paper

Interested in learning the fundamentals of troubleshooting common Unified Messaging call flow issues? We’ve just released a new white paper on troubleshooting Unified Messaging. In this white paper, we walk you through the flow of a simple call in UM and take a look at things that may go wrong at various points in the…


Voice Mail and Discoverability with Exchange 2007 Unified Messaging

Exchange 2007 was the first release of Exchange to include Unified Messaging (UM) and this was the first time many of our customers started considering replacing their existing voice mail systems with UM. As with any new technology, many have sent in questions or concerns regarding the legal implications of UM, and how to control…