I am a Sr. Support Escalation Engineer with the Enterprise Communications Support team at Microsoft. We deal with the most challenging (technically, politically, or otherwise) cases regarding Microsoft Exchange. Prior to joining the team here I worked in various IT shops, large and small, supporting all manner of gadgets and gizmos. I spent a few years running a small- and medium-sized business technology consulting business before one of my clients made me an offer I couldn’t refuse to go work for them. Once back in the corporate IT arena I then jumped on the opportunity to go work at the source of my favorite software product of all time, Microsoft Exchange.