I am currently an Operations Support Escalation Engineer for Office 365 located in Redmond, Washington. My career at Microsoft began in May of 1999 when I initially began providing support for Microsoft Visual Basic 5.0 and 6.0. In 2002 I joined the Exchange Team as a support Professional in 2002. I spent the next 8 years supporting Exchange in CSS serving also as a Technical Lead and Support Escalations Engineer. In 2010 I joined the Microsoft Exchange Operations team and have been providing escalations support for the various Office-365 Exchange Online implementations. I have obtained the rank of Microsoft Certified Master on Exchange 2010, and also hold current MCSE and MCSD certifications. Additionally, I hold a Bachelor of Arts in English Literature obtained from the University of Washington in 1995.