I relocated to North Carolina from New York in April 2001 where I started working for Microsoft as an Alliance Support Professional. This role entailed being a dedicated support professional 24/7 x 365 for the Financial Services Group (FSG). The FSG catered to the New York Metro Financial Clients.
In Jan 2003, I moved out of the Premier organization and joined the Product Support Services (PSS) organization. While working in the PSS organization, I worked in several roles. I worked as an Exchange Admin support professional; helped start up the 3rd Tier Critical Response Team; moved over to become a Problem Control (PC); and finally became an Exchange Escalation Engineer (EE).
Most of my time these days is spent mentoring and working the most technically challenged issues the company has to offer. I am happily married and enjoy spending my time with my wife and two dogs.