Roy is from Charlotte, North Carolina and joined Microsoft in December 2002 as a Team Manager in the Enterprise Business Application / Messaging Organization. Most recently he has been supporting the release of new Enterprise products with the Enterprise Business Applications - Supportability Organization. Prior to joining Microsoft, he worked with Bank of America Investment Services (10 years) as the National Call Center Administration & Planning Manager. When not driving for the world class customer support he is camping out, enjoying sports with his family, or cheering on Auburn University. War Eagle!