I have been working in the international IT consulting and service providing industries since 1998. My five years of experience in Germany and China have exposed me to a broad spectrum of what operational excellence and service management can mean to customers across regions. Before formally joining Microsoft, I worked with the SMS and MOM teams and Microsoft Partner Program. In my current role as Product Manager with the Core Infrastructure Solutions team, I work to maximize discoverability and adoption of our content, in order to make the lives of IT Professionals easier. Our Solution Accelerators, Reference Architecture, and Microsoft Operations Framework combine people, process and technology to extend and integrate product functionality and address current industry needs before they can be addressed natively in products.