Will Duff’s Biography


I am a Support Escalation Engineer working at the Las Colinas campus in Texas. I specialize in Exchange Client/Server integration (OWA, connectivity, Exchange ActiveSync, etc.). Currently, I am the Knowledge Engineer for XCSI team, working closely with the technical writers and specialty teams for Exchange and Escalation Services to maintain and create content. This a role I have held several times in my twelve years at Microsoft. Previously, I served as a Beta Rotational Engineer for Exchange Server 2007 SP1 and as a Technical Lead for my local team. I have worked with MSN, with Windows/Internet Explorer Consumer Support, and with the Outlook team in both Consumer and Enterprise Support.

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