Hello! I am an Exchange Escalation Engineer in Charlotte, NC. We handle critical escalations from product support for Exchange issues. Basically, the buck stops here – either we fix it, or if it is a bug we debug it and work with the Exchange Sustained Engineering group to create a Hotfix. It’s a fun group of folks, all with their own niches, yet we all seem to work together to fix about anything, at any time of day. Before that I was a beta engineer for Exchange 2000, helping our early adopter customers deploy pre-RTM. My main specialty is Active Directory Connector (see the ADC whitepaper on Microsoft.com) and other directory related topics, although I dabble in all things admin (setup, store, performance). I’ve been called the “grooviest” EE as you probably won’t guess what my hair color will be this week, and I try to handle everything with a sense of humor. It’s been about 5 years now since joining Microsoft and I love every minute.