Tip o' the Week #199 – Checking your home network speed

As winter bites, as roadworks cause pandemonium, there may be a trend for staff to work at home more. Microsofties all know Lync powers the ability to effectively work and be contactable when you’re sitting in your shreddies in your home office. If you have a less than perfect broadband connection, though, Lync may be…

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Tip o’ the Week #164 – Work Anywhere with Windows 8

Recruiter Nick Papé recommended this week’s topic. Escalation Engineer with spare time on his hands Ben Phillips wrote a cracking Windows 8 app to inspire Nick, and UC overlord Steve Tassell had this to say about it: “The app is another step in the consortium providing practical advice and guidance which our growing community so…

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Tip o' the Week #159 - Avoiding breakers on the side

What’s that you say? A Breaker on the Side? Well, Back in the late 1970s and early 80s, no self-respecting furry-dice-toter would be without their Chicken Box in their Roller Skate. The radio was channel-based, and though the users could agree to move a conversation onto a specific channel, there was always the possibility that…

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Tip o' the Week #121 - Networking with Lync

This week, we have a semi-rehash of earlier tips (#51 and #67), based on some investigation work that’s been done inside Microsoft’s own IT group. If you’re going to join a Lync call (especially if you’re using video or app sharing, using a Roundtable/Polycom CX5000 device etc), then best practice is to use a wired…

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Tip o’ the Week #113 – Add context to your Lync status

One of the biggest cultural impacts of using Instant Messaging and UC technology in a business context is the way that people tend to check the status of someone before contacting them. It’s a relatively rare occurrence to get an internal phone call out of the blue if both parties are online: usually, it would…

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Tip o' the Week #111 - Sharing PowerPoint in Lync?

If you’re regularly part of a Lync call which involves presenting slides, here’s some best practice that everyone should know about. In a nutshell – don’t share your whole desktopto show the PowerPoint slides; don’t even share PowerPoint  as a single program (something that Lync would allow you to do), but it’s really not the…

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Tip o’ the Week #87 – Hello? Hello?? Can you hear me?

There is an all-too common refrain which echoes around the open-plan offices of many a Microsoft location, following the receipt of an incoming call… “Hello? Hello..?” The joy of Unified Communications with Lync sometimes means that receiving a phone call isn’t always as straightforward as it could be, if you have a laptop that moves…

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Tip o’ the Week #81 – I’m Late!

We’ve all had that feeling when you just know you aren’t going to make it in time for your next meeting… You know, you’re in Building 1 and the meeting’s at the top of Building 5, or you’re stuck in traffic, or in another meeting that’s already running over and isn’t going to end any…

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Tip o' the Week #51 - Five Golden Rules for OCS & Lync

A tip this week concerning best practices for using Enterprise Voice in OCS or Lync for making and receiving voice calls… Participating in OCS/Lync Calls: Use a wired* connection when you are on OCS/Lync calls. (Performance over WIFI will not be as good) Ensure you use an approved OCS/Lync headset (available from the service desk…

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Tip o’ the Week #17: Broadcast PPT to customers & partners

Many Microsoft folks have experienced the joys of scheduling Live Meetings with customers and partners, where they get an email or meeting request with lots of links, asking them to install software on their PC before they try to join the meeting. How often do the attendees not manage to click the right link, or…

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