Internet connection does not work after the windows updates.

  • Article

ISSUE : Internet connection does not work after the windows updates.

CAUSE : If customer has Zone Alarm product installed on the system, it is causing the issue.

RESOLUTION : Workaround from Zone alarm site. https://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

Workaround to Sudden Loss of Internet Access Problem

 

 

Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.

Impact : Sudden loss of internet access

Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

 

Recommended Actions -

Download and install the latest versions which solve the loss of internet access problem here:

 ? ZoneAlarm Internet Security Suite

 ? ZoneAlarm Pro

 ? ZoneAlarm Antivirus

 ? ZoneAlarm Anti-Spyware

 ? ZoneAlarm Basic Firewall

- or follow the directions below.

Option 1: Move Internet Zone slider to Medium

  1. Navigate to the "ZoneAlarm Firewall" panel
  2. Click on the "Firewall" tab
  3. Move the "Internet Zone" slider to medium

Option 2: Uninstall the hotfix

  1. Click the "Start Menu"
  2. Click "Control Panel", or click "Settings" then "Control Panel"
  3. Click on "Add or Remove Programs"
  4. On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
  5. Scroll down until you see "Security update for Windows (KB951748)"
  6. Click "Remove" to uninstall the hotfix