Reminders in Exchange 2010 SP1


Just stumbled upon an interessting issue in Exchange 2010.

 

Consider the following Scenario:

 

Exchange 2010 + Outlook 2010 or Outlook 2003 or Outlook 2007

 

Organizer creates a Meeting request, his calendar settings in Outlook look like this ( Default Reminders are turned OFF ):

 

 

 

Attendee also has the same Calendar Options configured in Outlook.

 

When the meeting request arrives at the attendee, we still have a reminder.

 

This should not be the case. If Organizer and Attendee don’t want to have a reminder, for whatever reason, they shouldn’t get one.

 

Apparently we had this issue also in Exchange 2007, it was fixed with SP1 Rollup Update 4.

 

http://support.microsoft.com/default.aspx?scid=kb;en-us;945854 - A meeting reminder is still active when you configure Outlook to send no reminders to an Exchange Server 2007 user

 

This was fixed in Exchange 2007 , however , we can also see this in Exchange 2010. 

 

The solution in Exchange 2007 was this:

 

After you apply this update rollup, use Notepad to create a file that is named "StoreDriver.config" in the %EXCHINSTALLFOLDER%\bin folder. Make sure that the content of the StoreDriver.config file includes the following text.

 

<?xml version="1.0" encoding="utf-8" ?>

<configuration>

<storeDriver>

  <parameters>

   <add key="AlwaysSetReminderONAppointment" value="false" />

  </parameters>

</storeDriver>

</configuration>

 

Testing in my Exchange 2010 Environment showed that we can also can fix this issue using the same steps.

 

Creating the file described in the Article above, in the %EXCHINSTALLFOLDER%\bin folder on the HUB Servers fixed the issue. when Organizer sets reminder to NONE and Attendee has reminder to NONE, they won’t get a reminder.

 

This has to be done on all the HUB Transport Servers, Transport service needs to be restarted.

 

  If you have any questions, please send me an Email to patrisel@microsoft.com

 

 Patrick

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