Error 85010014 when using ActiveSync

Interesting case..... any user that was created with a template through the SBS Add User Wizard would receive the following error when trying to use Active-sync, "Error 85010014".  However if you created a user directly in AD Users and Computers, that account could synchronize without an issue.  Experienced the same problem when creating test users with each of the different templates.  Must be a template issue.... right?? ......Well

Let me give you some additional information 

  • The device the CX was using was a Palm Treo 700.
  • SBS Server 2003 SP1 - Exchange SP1

Rule #1 - When troubleshooting Active-sync, especially Mobile 5 technology always insure that Exchange SP2 is installed.  this update has alot of fixes that revolve around active-sync.

The issue actually turned out to be an IIS issue.

Open IIS - Open websites - click on Default Website.  The paths of the sub-sites will appear on the right hand side of the screen.

The Exchange-Oma path should match the Exchange path in order for synchronization to work. I copied the Exchange-Oma path out to notepad, and then copied the path from the Exchange path into the Exchange-Oma path in IIS. Ran iisreset, tested synchronization again and it worked.

Thanks,

>edwalt