Types of updates available for UAG

A few days ago, Service Pack 1 for UAG has been released, but we have seen some confusion with customers with regards to the type of updates UAG may have and how they relate to each other.

UAG can have the following types of updates:

1. A private fix, which the product-group may issue to resolve a specific issue that has been discovered.

2. A hot-fix, which may be released to resolve an issue, but is suitable for multiple customers.

3. A Roll-up, which is a hot-fix that includes several fixes in one package.

4. An Update, which is a more major collection of changes and fixes, often containing some functionality change.

5. A Service Pack, which is a major change to the product, including fixes and usually major functionality changes too.

Many Microsoft products have hot-fixes released, and these are often not publicly available, but require a customer to contact Microsoft within a support-case to receive. The reason for this is that the fix may require personal attention and guidance by a support engineer because it has a specific installation procedure, or changes the way the product behaves in a way that is not suitable for the general public.

Until now, the UAG product-group has released Service Pack 2. This pack was designed to be installed on top of Service Pack 1 Update 1, so be sure to install that update first. There’s no need to install Rollup 1 or the security updates that came along before SP2.

If you have installed a certain update, you may be wondering how to know at what level you are at. To know this, you can click on the Help menu, within the UAG management console, and select About.

The version number can tell you what version you are running, according to the following table:

Post written by Ben Ari