Microsoft Technical Presales & Deployment Team Blog

A blog managed by Microsoft Technical Presales and Deployment team

CRM Online – Service Module

Please find the details of the ” CRM Online – Service Module” workshop below.


  • Introduction to service management
  • Managing Cases
  • Managing Contracts
  • Managing Knowledge base
  • Service Level Agreement (SLA)
  • Service scheduling

Session Duration

1.5 hours

Advisory Hours

4 Hours

Target Audience

  • End Users

If you are interested in any of the workshops mentioned above, click here.