Dynamics PTS Team Blog

A blog managed by Dynamics Partner Technical Services team for Global English

Workshop: CRM 2011 – Service Module

Please find the details of the “CRM 2011 – Service Module” workshop below.


  • Introduction to Service Management
  • Managing Cases
  • Managing Contracts
  • Managing Knowledge base
  • Service scheduling

Session Duration

  • 60 mins

Advisory Hours

  • 3 – 4 Hours

Target Audience

  • Technical Decision Makers
  • Business Decision Makers
  • End Users

If you are interested in any of the workshops mentioned above, click here.