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Workshop: CRM 2011 – Information needed when opening a support ticket with CRM Support Team

Please find the details of the “CRM 2011 – Information needed when opening a support ticket with CRM Support Team” workshop below.

Agenda

This presentation will outline why partners need to have requested information available such as traces, tools, reports, screenshots and server file information when a new case is opened with the Microsoft CRM Support team. The reasons and relevance of this information will be shown.

Examples of what each of the tools do, within the CRM Environment and how this information can assist in resolving issues and errors will be explained.

Session Duration

  • 60 mins

Target Audience

  • Administrators

If you are interested in any of the workshops mentioned above, click here.