Outbound PSTN Calling from an OCS Response Group

The new Response Group Service in Office Communications Server 2007 R2 is a neat solution that provides inbound call routing to available agents. In terms of features, it sits somewhere between the hunt group offered on your PBX and a full contact center ACD. It’s pretty simple to setup initially and then you can delegate…

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Phone Numbers and Dial Plans in Office Communications Server

I’ve seen various customers that were building OCS dial plans that did not comply with our recommendation to follow RFC 3966. Some of these customers had problems while I was engaged with them. All the rest will have problems later. Note: RFC 3966 is the standard related to specifying a “tel” URI. It is the…

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