Over on the MOF and Service Management blog, two new guides have been released detailing how the Microsoft Operations Framework (MOF) complements the ITIL and ISO/IEC 20000 standards and how MOF can be used in concert with them. While oversimplified, I’ve always described MOF as specific Microsoft process guidance for implementing the vendor-agnostic frameworks like ITIL. Where ITIL describes a standard configuration management process, MOF describes how to implement such a process using Microsoft technologies. This simplification makes it approachable to new folks who mistakenly think that MOF directly competes with ITIL.
Late last year I earned the ITIL Service Manager certification and previously had earned the MOF Essentials certification as well. I’m looking forward to digging into the MOF v4 and ITIL v3 the second half of this year. Maybe throw in TOGAF 9 as well. I really like the direction these are going in taking a lifecycle approach not a “one true framework to rule them all” approach. The hard part is getting an organization to really adopt frameworks like these, or even just the parts that work for them. It takes sustained senior leadership buy-in as well as a core team who really understand them for something like this to become ingrained in an organization’s culture. Usually that is due to a lack of focus on metrics and reporting to document the value delivered in terms of lower costs, increase customer satisfaction, etc.