Remote Assistance does not allow control – Imaged machines only
Not able to remote control a remote assistance session.
You were unable to “Take Control” of a Remote Assistance machine, after establishing a connection to the Windows XP SP2 machine. This issue only occurs on Windows XP machines that were part of your standard image.
We finally discovered that there were missing registry keys on the Novice machine, thus preventing us from Taking Control of the machine.
The following steps corrected this issue:
To fix this, follow these steps:
1. Export the above keys from a working machine
2. On the failing machine, make sure you have permissions to write to the above keys
3. Import these keys to the failing machine