Hi everyone, today I wanted to post a quick reminder regarding support for the non-Service Pack 2 versions of Microsoft System Center 2012 Configuration Manager (ConfigMgr 2012) and non-Service Pack 1 versions of Microsoft System Center 2012 R2 Configuration Manager (ConfigMgr 2012 R2). As you may already be aware, support for Configuration Manager 2012 versions lower than 5.00.8239.1000 ended on 7/12/2016.
This does not necessarily mean that Microsoft CTS Support Engineers will refuse to help customers who are running these older versions, however it’s important to understand that in order to be in a fully supported state, you will need to upgrade to a supported version as soon as possible. When contacting Microsoft for support related to these products, Support Engineers will first try to determine if the reported problem is due to a known issue which has been addressed in a later product version. If this is the case, the customer will be asked to upgrade to the latest supported version of Configuration Manager which includes the related fix.
There have been many issues fixed in the years since ConfigMgr 2012 SP1 and ConfigMgr 2012 R2 were released, and as a result, it is possible that you may encounter a known problem that has already been resolved in a later version. Upgrading to the latest versions will resolve these issues.
More details for each version and the associated support end dates can be found at the links below.
- Microsoft Support Lifecycle – Microsoft System Center 2012 Configuration Manager
- Microsoft Support Lifecycle – Microsoft System Center 2012 R2 Configuration Manager
Currently, the Microsoft Support Lifecycle policy requires that the product’s supported service pack be installed to receive technical support and security updates. For detail on this as well as answers to other related support policy questions, please see the Support lifecycle policy – FAQ.
Eric Ellis, Senior Support Escalation Engineer
Support Engineering | Cloud & Infrastructure Solutions