KB: Windows Phone 8.1 devices managed by ConfigMgr 2012 are blocked from device enrollment and app installation


If an enterprise owns and distributes Windows Phone 8.1 devices for management by Microsoft Intune or System Center 2012 Configuration Manager, users of these devices may be blocked from device enrollment and application installation if the devices were previously enrolled and then retired.

This can occur if the device was previously un-enrolled and removed but not wiped, thus leaving device cookies that persist on the device. These persistent cookies can block successful completion of activities such as app installation that require enrollment. This behavior can occur even if the device is re-enrolled for management.

For all the details regarding this problem as well as a resolution, please see the following:

KB3045272 - Windows Phone 8.1 users can't install apps on corporate-owned devices (http://support.microsoft.com/kb/3045272)

J.C. Hornbeck | Solution Asset PM | Microsoft GBS Management and Security Division

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