Support Tip: ConfigMgr collections update slowly or not at all

~ Roberto Rodriguez

ToolsHi everyone Roberto Rodriguez here with a Configuration Manager support tip for you. If you find that your System Center Configuration Manager 2007 (ConfigMgr 2007) or System Center 2012 Configuration Manager (ConfigMgr 2012) collections are updating slowly or  maybe even not updating at all, take a look at your colleval.log file. You may find that there are many entries such as ‘Collection MSO00088 cannot be found’ prompting ‘Failed to manage all files in inbox’ alerts. Here’s an example from a case I recently saw:


One possible cause for this is if the collection referenced was deleted shortly after being created or updated, but SMS SQL Monitor and SMS Collection Evaluator processed the create or update file out of sequence. This might happen if when the collection was deleted there was a backlog on the collection evaluator or it was stopped and thus not able to process the file at that time.

To fix this, check and see if the .udc file mentioned is in the like it is in the screen shot below.


If this file exists and you no longer need this update, simply move the file to a temp location and delete it.  The alert should be resolved after completion of the next scheduled processing cycle once this is done.

Roberto Rodriguez | Premier Field Engineer | Microsoft

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