Known Issue: Install Software Updates Action Hangs on Windows 7

WarningThe Configuration Manager Sustained Engineering and Customer Support and Services teams are investigating an issue where the Install Software Updates action will hang indefinitely on Windows 7 clients.

When this happens, the task sequence Installation Progress dialog displays "Downloading 1 of x Updates (0% complete) …" with no change in the progress bar.

If you look at the smsts.log file during this time, you’ll see the following entries and the last entry repeats:

//
Installing all updates targetted for this computer
Installation of updates started
Waiting for installation job to complete
Waiting for job status notification …
Waiting for job status notification …
Waiting for job status notification …
//

In addition, the other log files that are associated with the Install Software Updates task (CAS.log, UpdatesDeployment.log, UpdatesHandler.log, UpdatesStore.log) do not update during this time.

For more details and the latest status ofthis issue please see the following:

Known Issue: Install Software Updates Action Hangs on Windows 7 : http://blogs.technet.com/b/configmgrteam/archive/2011/01/28/known-issue-install-software-updates-action-hangs-on-windows-7.aspx

J.C. Hornbeck | System Center Knowledge Engineer

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