ConfigMgr 2007: Upgrade to SCCM 2007 RTM or SP1 may appear to hang


Here’s another issue sent to me by Clifton Hughes in our ConfigMgr 2007 group.  If you’re trying to upgrade from the evaluation version to the full version, or if you’re trying to install Service Pack 1 but the setup program just seems to sit there and hang then this one’s for you:


Issue: When upgrading from the eval version of System Center Configuration Manager 2007 to the full version, or when trying to install SP1, the setup program may appear to hang and no error is displayed.  You may also find the following errors in the ConfigmgrSetup.log:

<04-24-2008 13:42:36> AdjustTokenPrivileges failed with 1300
<04-24-2008 13:42:36> Could not verify an open MMC instance due to the error.
<04-24-2008 13:42:36> Exiting THREAD_UpgradeSite.

Cause: The account being used to perform the install does not have proper security rights on the server.

Resolution: To resolve this issue follow the steps below:

1. Go to Start -> Run. Type in secpol.msc and press Enter.
2. Now, under Security Settings, expand Local Policies and then click on User Rights Assignment.
3. Make sure that the Group or Account being used to perform the install/upgrade has the following rights:

Debug Programs

After adding the appropriate Group or Account to the Debug Programs user right through Secpol.msc your installation and/or upgrade of SCCM 2007 should complete as designed.


Thanks for the heads up Clifton!

J.C. Hornbeck | Manageability Knowledge Engineer