Who has an ATP License assignment in your tenant and who does not?

I have developed a script to check for who has a ATP license assigned and who does not in your tenant.   What you will need to do is connect PowerShell to O365  and run the following.   O365 PowerShell connection information: https://technet.microsoft.com/en-us/library/jj984289(v=exchg.160).aspx   Start-transcript   $PIUsers = Get-MsolUser -All | Where { ($_.isLicensed -eq…


Customer Service Key Points to Rememeber

What makes me feel satisfied as a Customer?     We need to focus on a few Key points that I experienced recently. Bottom-Box surveys are always going to happen, but there is a way for us to make sure we don’t end up with a bad score by just taking a few extra steps. The steps…


Mailbox Move Request Diagnostics XML

Looking at Move Request XML’s are a great way to view what errors and or problem that can be encountered when migrating mailboxes to O365.   To get the Data:                 Get-MoveRequest <user> | Get-MoveRequestStatistics -IncludeReport | Export-CliXML <user.xml>   Now that we have the data how to we view it? We simply need to…


Outlook and OWA App for iOS devices

Here is our blog announcing it: http://blogs.office.com/2015/01/29/deeper-look-outlook-ios-android/   Fun Fact: What happens to the current Outlook Web Access (OWA) for iPhone/iPad/Android apps? The new Outlook app replaces OWA for iPhone/iPad/Android. We are leaving the OWA for iPhone/iPad/Android apps in market for the time being because there are some advanced Office 365 and Exchange Server features…


Case ownership / Responsible Person for the Health of the SR.

 Case ownership / Responsible Person for the Health of the SR.   Revenue is lost every year in the technical support industry due to unnecessary repeat calls caused by engineer error. Below are the most common errors that lead to low time-to-resolution scores – and all can be corrected with the right customer service training….


How to submit a request for MMPC review for SPAM/Virus emails that come through your tenant.

Steps to submit a request for review. 1)      Submit it here: https://www.microsoft.com/security/portal/submission/submit.aspx. Retain the ID and send it to me so I could look it up internally and confirm whether we detect this virus variant. 2)      Submit the samples AS A PASSWORD-PROTECTED ATTACHMENT (and send the password in the body of your email) to our junk@office365.microsoft.com alias per…


Exchange Online Protection Troubleshooting Guide

Below you will find various links necessary to troubleshoot Exchange Online Protection issues. The list has been compiled to go over various areas of expertise that you will run into when dealing with Exchange online Protection.   Exchange Online Protection Complete Guide:   1. Customize your SPF record https://technet.microsoft.com/en-us/library/dn789058(v=exchg.150).aspx   2. Find and release quarantined…