KB934700 - Error message when you reinstall MOM 2005, and then you restore the previous MOM 2005 OnePoint database: "Was unable to submit the request to the MOM Management Server"

  • Article

KB934700 has been published and is available via the following link https://support.microsoft.com/?kbid=934700

 

SYMPTOMS

You reinstall Microsoft Operations Manager (MOM) 2005, and then you restore the previous MOM 2005 OnePoint database. When you right-click a computer under Administration in the MOM Administrator Console, and then you click Run Attribute Discovery Now or Run Computer Discovery Now, you receive the following error message:

Was unable to submit the request to the MOM Management Server.

The Microsoft Operations Manager service - MOMService.exe on computer ComputerName.

If you click Details in the MOM error message, you receive the following information:

Incorrect Function.
Result code: 80040005

Additionally, the following error message is logged in the Application log on the MOM Management Server:

 Event Type:  Error
Event Source:  Microsoft Operations Manager
Event Category: None
Event ID:   21061
Date:      3/21/2005
Time:      3:05:03 AM
User:     N/A
Computer:    ComputerName
Description:
Computer Discovery execution aborted as no queries could be read from the MOM Database. (Nothing to process).

 

CAUSE

This issue occurs when the management group name that is referenced in the registry does not match the management group name that is used to restore the OnePoint database.

 

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, you must determine the correct name of the management group in the OnePoint database, and then change the management group name that is referenced in the registry. To do this, follow these steps:

1. Click Start, point to Programs, click Microsoft SQL Server, and then click Query Analyzer.
2. In Query Analyzer, click the database list, and then click the OnePoint database.
3. Copy and then paste the following query in the Query Analyzer pane, and then click Run. 
 select DataValue from configuration where dataName = 'name'
4. Note the value that is returned by the query.
5. Start Registry Editor.
6. Right-click the following registry subkey: HKEY_LOCAL_MACHINE\Software\Mission Critical Software\OnePoint\Configurations\ConfigName Note ConfigName is the name of the management group.
7. Click Rename.
8. Change the name of the management group so that it matches the management group name that was returned by the query that you ran in step 3.

Note The management group name is case sensitive. The name in the database must exactly match the name in the registry.