Forefront Endpoint Protection (FEP) 2010: FEP Reports may not display properly

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From Angela Latimer, CSS

If you are using Forefront Endpoint Protection (FEP) 2010, you may have tried running one of the three default FEP reports and noticed that not all areas or sub-reports display properly. You may see an error in processing the reporting data or retrieving the data, similar to the error displayed below:

Error while trying to run the Antimalware Activity Report:

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We found this error was due to the installed version of Microsoft SQL Server not being up-to-date with the latest Cumulative Update package. Cumulative Update packages contain hot fixes that address issues in the currently installed version of Microsoft SQL Server which may be versions ranging from Release to Manufacturing (RTM), Service Pack (SP), or Feature Release (R).

In digging into the details of the error related to FEP reports not displaying properly, we found the following errors in the System Center Configuration Manager Console and/or in the %drive%:\Program Files (x86)\Microsoft Configuration Manager\Logs\SRSRP.log file, reporting Error ID 7403 related to the health of SRS Reporting Point thread:

STATMSG: ID=7403 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_SRS_REPORTING_POINT" SYS= SITE= PID=2880 TID=5572 GMTDATE=Wed Oct 21 17:57:26.302 2009 ISTR0="HACM01" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SRS_REPORTING_POINT 10/21/2009 10:57:26 AM 5572 (0x15C4)
Failures reported during periodic health check by the SRS Server . Will retry check in 57 minutes SMS_SRS_REPORTING_POINT 10/21/2009 10:57:26 AM 5572 (0x15C4)

In the two environments we discovered this issue, Microsoft SQL Server 2008 and SQL Server 2008 R2 were running, but had NOT had the Cumulative Update package installed. As soon as this update was installed, the FEP reports began displaying properly.

At the time of this blog, these are the most current Cumulative Update Packages for Microsoft SQL Server 2008 and 2008 R2. However, you should do a Bing search to ensure you are always installing the latest version.